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Ruoff Mortgage - New Albany, IN
New Albany, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
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9 AM to 5 PM
Fri
9 AM to 5 PM(Open now)
Sat
closed
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Reviews from Web
Kim Melton, Ruoff Mortgage has received a review with 5 star rating from Ryan P
Reply from Owner
September 9th, 2026 02:17 PM
Ryan, thank you for the perfect rating! I'm happy to see that you had a great experience with our team.. If there's anything else I or Nick can assist you with, please let me know.
Kim was very friendly, and easy to work with. She was very informative and helpful throughout the entire process !
Reply from Kim Melton, Ruoff Mortgage
September 9th, 2026 02:18 PM
Ryan, I appreciate your kind words about your experience with me.. If you have any more questions or need assistance in the future, feel free to reach out.
I had a great experience. The entire staff were very helpful and made the process easy for me. I would recommend Ruoff to anyone needing a home loan.
Reply from Kim Melton, Ruoff Mortgage
September 9th, 2026 02:19 PM
I'm pleased to hear that you had a great experience, Marilyn. It's wonderful to know that the team was helpful and made the process easy for you. Thank you for recommending Nick and our team to others!
Was an overall great experience. They made the process very simple. Looking forward to a new roof and updates on my old house!
Reply from Owner
September 4th, 2026 01:45 PM
I'm pleased to hear that you had a great experience with the process, Dorothy. It's wonderful to know you're looking forward to your new roof and updates on your home! If you need any assistance in the future, feel free to reach out.
Everyone was very nice and always helpful. I really didn't think it would be this easy. The loan Butler was new to me but very easy to follow. Definitely two thumbs up!
Reply from Kim Melton, Ruoff Mortgage
September 4th, 2026 01:45 PM
Dorothy, I appreciate your kind words about your experience with us. It's wonderful to hear that you found the process smooth and the Loan Butler easy to use. Thank you for your positive feedback!
Very knowledgeable, helpful, available every step of the way
Reply from Kim Melton, Ruoff Mortgage
August 28th, 2026 03:42 PM
Deborah, I appreciate your kind words. I'm grateful to have been able to assist you throughout the process. If you have any further questions or need assistance, please feel free to reach out.
My loan officer was amazing answered all my questions in a timely manner and made sure I knew all the details upfront. This is the best experience in my home purchase and wouldn’t do it without them.
Reply from Owner
September 4th, 2026 01:46 PM
Allison, I appreciate your kind words and am pleased to hear that you found the experience so positive. It's great to know that I could assist you effectively during your home purchase. If you have any more questions or need further assistance...
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process was smooth, and my loan officer was amazing answered all my questions, even if they were silly would recommend to anyone looking to do a home purchase fast and efficient
Reply from Kim Melton, Ruoff Mortgage
August 26th, 2026 03:50 PM
Allison, I'm pleased to hear that you found the process smooth and efficient. It's great to know Nick could help answer all your questions. Thank you for your kind words and recommendation!
Kim is truly an expert in her field! As first time home buyers we were extremely new to everything. Kim really went above and beyond. She helped us to apply for a USDA loan which we had never heard about before and it made all the difference....
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Reply from Kim Melton, Ruoff Mortgage
August 13th, 2026 04:51 PM
Elizabeth, I'm pleased to hear that I could assist you with your first home purchase and introduce you to the USDA loan option. Your kind words mean a lot, and I'm grateful for your recommendation. If you have any more questions or need further...
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No matter where we were in the loan process, Kim or one of her associates was only minutes away. Had several questions along the way and I had only to ask and help was there. That is precious when you don't know the "waters." At no time was...
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Reply from Kim Melton, Ruoff Mortgage
August 12th, 2026 07:01 PM
Thomas, I'm grateful for your kind words Being available to answer your questions and guide you along the way is very important to me and we make that the #1 priority for my team. If you have any questions in the future or I can be of any help,...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 40 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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