Ruoff Mortgage - New Albany, IN

New Albany, IN

4.96

(148)

Mortgage

Mortgage Loan Officer

Contact Info

(812) 596-0691

8123587595

New Albany, IN

https://www.ruoff.com/lending-centers/jeffersonville

https://www.ruoff.com/

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM(Open now)

Sat

closed

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4.96

(148)

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Very clear communication & went above & beyond to handle every obstacle that showed up & made the experience as painless as possible.

Reply from Kim Melton, Ruoff Mortgage

November 3rd, 2025 02:33 PM

James, I'm happy to know that you found the communication clear and that I could assist in navigating obstacles throughout the process. My aim is always to make the experience as smooth as possible. If there's anything further you'd like to...

Kim and her team are the best hands down. She is quick and especially communicative for those who are nervous about buying a first home like myself. She was happy to lay out all of my options and guide me away from directions that didn’t make...

Reply from Owner

October 8th, 2025 01:52 PM

Aaron, I'm grateful for your kind words. It's important to me that everyone feels guided and informed throughout the home buying process, especially for first-time buyers. I'm glad that laying out your options helped ease any nerves you had....

Kim and her team are hands down the best. Years ago I tried to work with another company who took weeks to respond. Kim and her team responded within minutea. With this being my first time purchasing a home, I was anxious to start. Kim was...

Reply from Kim Melton, Ruoff Mortgage

October 8th, 2025 01:53 PM

Aaron, I'm truly grateful for your kind words and for highlighting your experience. It's incredibly important to me to be responsive and supportive, especially for first-time homebuyers. Knowing that I could help put your mind at ease means...

Everything was fine

Reply from Kim Melton, Ruoff Mortgage

September 17th, 2025 03:37 PM

Thank you Scott. Nick and I appreciate your business. If we can be of any further assistance just let us know. We are happy to help.

Kim and the whole team was a pleasure to work with!

Reply from Owner

September 17th, 2025 03:40 PM

Thank you Anissa. Your feedback means a lot,. Nick and I appreciate your business. If there's anything more I can do for you, please feel free to let us know. We are happy to help.

My realiter recommended I should call Nick due to the morgage company we was working with for 7 months was giving us the run around. Nick had this house closed in less then 3 weeks! Nick and his team was top notch!! I enjoyed working with them!!...

Reply from Kim Melton, Ruoff Mortgage

September 9th, 2025 03:33 PM

Anissa, I'm so pleased to hear that your experience turned out positively after the previous challenges. Nick always gives 100% to make sure our loans close on time and that you have a good experience. If you have any more questions or need...

I have purchsed many house and this time was the most seemless and quick loan process and purchase !

Reply from Kim Melton, Ruoff Mortgage

September 8th, 2025 01:26 PM

Josh, thank you for the kind words. Your feedback means a lot to me & Nick. We are glad to hear that this loan process and purchase felt seamless and quick for you. If you need any assistance in the future or have questions, just let us know...

From a personal standpoint, i think communication could be better. for me, if i know when you know, i can handle accordingly. I do feel like we kind of wasted a couple weeks which put unnecessary precedent on the loan process. Every person...

Reply from Kim Melton, Ruoff Mortgage

September 2nd, 2025 05:30 PM

Thank you for giving your perspective. I appreciate your feedback about the communication aspect. Ensuring clear and timely communication is important and something I and my team strive for. If there's more you'd like to discuss or if I can...

Kim Melton, Ruoff Mortgage has received a review with 5 star rating from Bruce S

Reply from Owner

September 2nd, 2025 05:31 PM

I appreciate your rating, Bruce. I'm glad your experience was a positive one. If you ever have any questions or need further assistance, I'm here to help.

Excellent service

Reply from Kim Melton

August 21st, 2025 04:55 PM

Bruce, I appreciate your feedback on the service you received. It's my priority to provide a high level of service and I'm glad to hear that your experience felt excellent. If there's anything further you need or any questions you might have,...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 40 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Year Started

1984

Time Zone

Eastern Standard Time (EST)

Disclaimer

NMLS CONSUMER ACCESS

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