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Ruoff Mortgage - New Albany, IN
New Albany, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM(Open now)
Sat
closed
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Reviews from Web
was a pleasure to work with and made this experience a little less frightening than what we expected.
Reply from Kim Melton, Ruoff Mortgage
April 8th, 2026 04:53 PM
Cynthia, I'm pleased to hear that the process was less daunting with my assistance. Making the experience as smooth as possible is always my goal. If you have any further questions or need anything else, don't hesitate to get in touch. Thank...
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Kim Melton, Ruoff Mortgage has received a review with 5 star rating from Kenton A
Reply from Owner
April 8th, 2026 04:52 PM
Thank you, Kenton, for the excellent rating. Your feedback is appreciated!
Being informed on all the steps of the loan as it was being processed
Reply from Kim Melton, Ruoff Mortgage
April 7th, 2026 05:37 PM
Kenton, I appreciate you sharing your experience. Keeping you informed throughout the loan process is important to me, and I’m glad to hear that this was helpful for you. If you have any more questions or need assistance in the future, please...
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Kim Melton was excellent on keeping me informed and extremely helpful.
Reply from Kim Melton, Ruoff Mortgage
April 6th, 2026 04:29 PM
Teresa, I appreciate your kind words. Keeping you informed and providing assistance throughout the process is always a priority for me. If you have any more questions or need help in the future, don't hesitate to get in touch.
Everything was pretty easy other than the getting on the website to sign documents . It showed an error everytime you tried to sign on , you could hit the back arrow and do it again to sign on. It never went straight to the page. Other than...
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Reply from Kim Melton, Ruoff Mortgage
April 4th, 2026 10:43 PM
Craig, I appreciate your feedback about the experience with signing documents online. I'm glad to hear that, aside from that issue, you found everyone friendly and had a good overall experience. If you have any further concerns or need assistance,...
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Clear, fast, and knowledgeable communication. Felt like a priority. Made process less stressful and more enjoyable.
Reply from Kim Melton, Ruoff Mortgage
April 4th, 2026 10:43 PM
Caitlyn, thank you for sharing your experience. It's great to hear that the communication was clear and efficient for you. My goal is always to make the process as stress-free and smooth as possible. If you ever need further assistance or have...
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Kim Melton, Ruoff Mortgage has received a review with 5 star rating from Christian B
Reply from Owner
April 4th, 2026 10:42 PM
Thank you for the positive star rating, Christian. Your support means a lot to me. If you ever need any assistance or have questions in the future, please don't hesitate to reach out.
every person involved in our home buying process was amazing, easy to talk to, very pro active in communication with you, and made us feel welcomed like family. 20/10 recommend !
Reply from Kim Melton, Ruoff Mortgage
March 24th, 2026 03:22 PM
Christian, I appreciate you taking the time to share your experience. It's great to hear that the home buying process felt welcoming and seamless for you. If you have any future questions or need further assistance, I'm here to help. Enjoy...
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Kim Melton, Ruoff Mortgage has received a review with 4 star rating from Dustin N
Reply from Owner
March 24th, 2026 03:23 PM
Dustin, I appreciate the positive rating. Thank you for your support!
Made it fast, easy. Great people .
Reply from Kim Melton, Ruoff Mortgage
March 13th, 2026 05:56 PM
Dustin, thank you for sharing your experience. I am pleased to hear that you were happy with our quick and straightforward process. If there's anything more I can assist you with in the future, please don't hesitate to reach out. Thank you...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 40 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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