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Ruoff Mortgage - New Albany, IN
New Albany, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM(Open now)
Sat
closed
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Reviews from Web
Kim Melton, Ruoff Mortgage has received a review with 5 star rating from Jarrett B
Reply from Owner
July 7th, 2026 04:13 PM
Jarrett, thank you for the 5-star rating. I appreciate your support and I'm here if you ever need assistance in the future.
Loan officer was very nice, organize, and prepared to answer my questions .
Reply from Kim Melton, Ruoff Mortgage
June 29th, 2026 03:41 PM
Jarrett, I appreciate your feedback and am glad to hear you found me nice, organized, and prepared to answer your questions. It was a pleasure assisting you and Haley with your mortgage needs. If you have any more questions or need further...
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Overall excellent service.
Reply from Kim Melton, Ruoff Mortgage
June 26th, 2026 04:53 PM
Shane, I appreciate your feedback and am pleased to hear that you found the service excellent. If you have any more questions or need assistance in the future, I'm here to help.
Kim was fantastic. She was accessible and answered all of our questions during the home buying process. I felt like we got good advice as well. She even negotiated how we could close earlier than anticipated. Would highly recommend.
Reply from Owner
May 15th, 2026 04:09 PM
Zach, Thank you, I appreciate your kind words and recommendation. It has been my pleasure assisting you through the home buying process and I was happy to provide you with helpful advice. If you have any more questions or need assistance in...
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Kim Melton, Ruoff Mortgage has received a review with 5 star rating from William G
Reply from Owner
May 15th, 2026 04:10 PM
Bill, thank you for the excellent rating. It has been a pleasure helping and assisting you in the home buying process. If you ever need assistance, feel free to reach out.
was never any doubt that all three individuals would not get back with me as soon as they could regarding questions that I had. I bought many homes in the past, and this was the easiest streamline process that they made for me.
Reply from Kim Melton, Ruoff Mortgage
May 15th, 2026 04:11 PM
Bill, I'm pleased to hear that you found the process smooth and efficient. It's great to know that your questions were addressed promptly by myself and my team. If there's anything more I can do for you, please don't hesitate to reach out.
Kim was great. She was easy to get ahold of with any questions and was friendly throughout the entire process.
Reply from Kim Melton, Ruoff Mortgage
May 11th, 2026 06:15 PM
Zach, I appreciate your kind words about your experience with me. I'm glad that you found it easy to reach out with questions and felt supported through the process. If you have any more questions or need further assistance, don't hesitate...
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They were able to help me with my unique situation when nobody else could
Reply from Kim Melton, Ruoff Mortgage
May 4th, 2026 08:48 PM
Ian, I am happy that I was able to assist you with your unique situation. Thank you for sharing your experience with. If you ever need further assistance, please don't hesitate to reach out. I am happy to help.
Working with Kim Melton was truly an amazing experience! From start to finish, she made the entire home loan process feel simple, smooth, and stress-free. Buying a new home can be overwhelming, but Kim was always there to guide me, answer my...
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Reply from Kim Melton, Ruoff Mortgage
May 4th, 2026 08:51 PM
Lauren, I'm so grateful for your kind words and recommendation. It has been my pleasure to help you with the purchase of your new home. I strive to make the process smooth and stress-free. It's important to me that you felt confident and supported...
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Nick & Kim made the house buying process very easy. There was consistent and clear communication throughout the purchasing process, and I felt like a priority. We just bought our first home and they made the process far easier than expected....
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Reply from Kim Melton, Ruoff Mortgage
May 4th, 2026 08:51 PM
Caleb, I appreciate your kind words and recommendation. I'm glad that Nick and I could make your home buying experience easier and provide clear communication throughout the process. Congratulations on your first home! If you have any questions...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 40 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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