New American Funding - Santa Ana, CA

Santa Ana, CA

4.93

(1,295)

New American Funding - Tustin provides informed advice and mortgage lending services to homeowners and future homeowners. Tustin mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about ... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/Tustin

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4.93

(1,295)

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More money than we thought due to some fees getting reduced due to Rebecca's work

Reply from New American Funding - Rebecca Port...

December 22nd, 2025 04:30 PM

I'm glad to hear that adjustments in fees worked in your favor, Douglas. It’s always rewarding to know my efforts help ease the financial aspect for clients like you. If you have any further questions or need assistance down the road, feel...

Charles did a great job guiding us through this transaction. He is very personable and has a lot of knowledge. Much appreciated.

Reply from New American Funding - Charles Butl...

December 22nd, 2025 03:26 PM

I appreciate your feedback, Glenn. It's rewarding to hear that my guidance and knowledge made a positive impact on your transaction. If you have any further questions or need assistance in the future, feel free to reach out. Thank you for the...

Lance, as an originator was fabulous. Always available and promt to get answers. The processing and underwriting process was beyond exasperating .

Reply from Lance Canada - New American Funding

December 22nd, 2025 05:26 PM

It's good to know that my availability and responsiveness made a positive impact during the process, Kathleen. I’m sorry to hear that you found the processing and underwriting stages to be challenging. Ensuring a smooth experience is a priority,...

Eddie was very kind, patient with me, explained things in detail & if days later I would bug him with the same question he would patiently explain it to me again. He stayed on top of things, made sure I was comfortable with my decisions and...

Reply from Eddie Zamora - New American Funding

February 25th, 2026 12:18 AM

Lee, thank you so much for sharing your experience. It was truly a pleasure working with you and making sure every step was clear and comfortable. I’m glad we could take the time to go through your questions as many times as you needed — that’s...

Repeated requests for the same information

Reply from Lance Canada - New American Funding

December 19th, 2025 07:13 PM

Thank you for sharing your experience, Doris. Receiving repeated requests can be frustrating, and I appreciate your patience. I'm committed to ensuring a smoother process and will work to address this issue. If there's anything more I can do...

Answered our questions, provided info as needed and provided the resources we neededto make an informed decision.

Reply from New American Funding - Tom Ryall

December 9th, 2025 04:26 PM

Thank you Judy! It was a pleasure working with you and Fred.

Between Shelly and the Title Company on any questions or issues, they both answered or help resolue the question or issue. Shelly was very good at keeping us informed and up todate on the each step of the loan procedure.

Reply from Shelley Wells

February 9th, 2026 10:59 PM

I'm thankful for your positive feedback, Carl. It means a lot to me that you felt informed and supported throughout the loan process. Ensuring a smooth experience is always my priority, and I'm glad to hear everything was clear and helpful...

I honestly used to think that reverse mortgages were a scam. Then I met Doug Polk. He actually cares and is trying to help seniors who are house-rich and cash-poor. A reverse mortgage can really help some families and Doug is the guy to see...

Reply from Owner

January 9th, 2026 12:00 AM

Tyson, I really appreciate your kind words and I'm glad to hear that your perspective on reverse mortgage has changed. It's important to me to help homeowners 55 and older find solutions that truly meet their needs. I am here for anyone in...

Jill. Always available 24-7. Answered all our questions.

Reply from Jill Waldrop

December 8th, 2025 05:30 PM

Susie...I so enjoyed working with you and your family. You are the sweetest person! I hope you love your new home.

Jennifer stayed in constant communication , was anle to answer all of my questions and fix problems when they can up.

Reply from Jennifer Mathus

March 25th, 2026 08:24 PM

David, thank you for the review! I am so glad that we could do this for you and I can't wait to hear about your new adventures. It was great getting to know you!

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About

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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