New American Funding - Santa Ana, CA

Santa Ana, CA

4.93

(1,295)

New American Funding - Tustin provides informed advice and mortgage lending services to homeowners and future homeowners. Tustin mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about ... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/Tustin

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4.93

(1,295)

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5 Star

96%

4 Star

3 Star

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1 Star

Doug Polk is a true professional. He presented exactly what the reverse mortgage could provide for us and he did so without any pressure. He answered every question with his extensive knowledge. He stood by us during the whole process. I highly...

Reply from Owner

February 9th, 2026 12:00 AM

Thank you Ed, it was great working with you and Carolyn.

Excellent experience

Reply from New American Funding - Dan Biller

July 2nd, 2026 05:27 PM

Thank you Brianna, it was a pleasure to work with you!

John advice follow up and explanations of process

Reply from John Mansch

January 20th, 2026 03:02 PM

I appreciate your feedback, Mario. It's great to know that you found my advice and follow-ups helpful throughout the process. If you have any more questions or need future assistance, don't hesitate to reach out.

Gil took over after Dennis Loftin who started the process and then just left New American..

Reply from Gil Armendariz

January 20th, 2026 05:32 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Dan is very nice and profesional, I will highly recomend him . Respectful, easy to commnunicate with him at any time. Responsive to all my calls and tex. Very Happy with Dan.

Reply from Dan Biller

January 19th, 2026 08:37 PM

I appreciate your kind words and am glad to know I could provide you with such a positive experience. Being respectful and responsive is a priority, and I'm pleased to hear it made your loan process smoother. Thank you for highly recommending...

I closed 2 weeks ago. As of today, None of my credit card payments have been received!I was never told that the title company would issue checks.In this age of technology, who mails checks to credit cards? had I been told this, I would have...

Reply from Reggie Camacho

January 19th, 2026 02:48 PM

Terry Hancock exceptional!

Reply from Terry Hancock

January 19th, 2026 04:27 PM

Thank you for taking a moment to share your feedback, Heather. I'm pleased to know that you found my service to be exceptional. If you have any questions in the future or need further assistance, feel free to reach out.

Her professionalism, knowledge and offer to answer questions at any time

Reply from New American Funding - Jill Waldrop

January 6th, 2026 09:27 PM

Neal and Candy.....I really enjoyed getting to know both of you (and your dogs) and I'm so glad we were able to get your loan closed for you. You are great people and I look forward to staying in touch with you. Thank you again!

Everything was explained/clarified that we understood it. The accomadation of Tom coming to our home. Tom is very knowledgeable of this process and made us very comfortable.

Reply from New American Funding - Tom Di Leo

January 5th, 2026 05:06 PM

Thank you for the 5Star review. Wishing you and Mark a Happy New Year, Tom

Russell was so kind to the 2 old ladies he was working with. We don't often find someone who is so patient and helpful. We now count him as a very good friend!

Reply from New American Funding - Russell Doi

January 5th, 2026 04:19 AM

I really appreciate working with you. We had so many fun conversations. And I do count you both as friends. That is the best reward anyone can get, especially from wonderful people like you two.

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About

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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