Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM(Open now)
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
One of the best loan officers I have ever worked with. Very patient and knowledgeable.
Look forward to working with him again.
Ian provided professional and superb service throughout the lending process. He provided prompt updates and resolved all inquries we had in a timely manner. I will highly recommend Ian and Northpointe bank to my friends and family.
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Reply from Ian McLellan
May 1st, 2026 03:56 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Professional, helpful, and knowledgeable. A pleasure to do business with.
I have no further comments
Reply from Jim Koops
May 1st, 2026 02:18 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
There was a great number of difficulties associated with my loan, and I had already be turned down by 3 other banks. When I first called Brett, he explained the process and said that he believed they could work with me. There was clear communication...
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Reply from Brett Foster - Northpointe Bank
April 27th, 2026 04:16 PM
William, I'm thankful you reached out to me after facing challenges with other banks. I'm pleased that we could provide clear communication and address each issue along the way. It's good to know that the closing was quicker than expected,...
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When I was looking to refinance my mortgage, I called Northpointe on a whim and got connected with Ian. He was so easy to talk to, very professional, and really knows his stuff. Once I was in the approval process, I had a few issues that had...
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Reply from Ian McLellan
May 1st, 2026 10:05 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
Jim Koops - Northpointe Bank has received a review with 5 star rating from Jennifer M
Great experience, easy & timely closing.
Reply from Jim Koops
April 30th, 2026 01:06 PM
I really appreciate the feedback and am looking forward to working with you again.
Ryan is the man and made everything easy. I was very comfortable working with him.
Reply from Ryan Bird
April 30th, 2026 05:41 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
While shopping for my first refinance, I called several lenders, but the last call I made was to Northpointe. After getting connected with Ian, I knew I was in great hands. He was so easy to talk to, professional, and has a ton of experience....
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender