North Dallas, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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Derek always stepped up to help with every hurdle we had to cros. Right now, no one comes to mind. When that changes I will be sure to reach out.
Reply from Derek Shaw
August 10th, 2026 03:38 PM
Pecove, I appreciate your kind words and am glad to have been able to assist with any challenges you faced. Thank you for considering me in the future when the need arises.
Melissa was super communicative, exceptionally responsive by email and phone, and could not have asked for a better first time home loan experience. She was so proactive in securing us the best rate possible.
Reply from Melissa Hoover
August 7th, 2026 02:35 PM
Ray & Thomas, thank you both for taking the time to share your experience. Your recommendation truly means a great deal to me. It was a privilege to help you with your first home purchase. My goal is always to advocate for my clients, communicate...
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Melissa i I felt was looking out for our interests while representing her company, which I understand is challenging. If there are any promotional opportunities for her I highly recommend her as she is accountable and gets the job done.
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Reply from Melissa Hoover
August 7th, 2026 02:35 PM
Ray & Thomas, thank you both for taking the time to share your experience. Your recommendation truly means a great deal to me. It was a privilege to help you with your first home purchase. My goal is always to advocate for my clients, communicate...
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for
Derek is one of the most attentive lenders I have ever worked with! He is always thinking about others and sending thoughtful gifts on every occasion! he has a big heart and glad to call him my Friend!
Reply from Derek Shaw
August 10th, 2026 12:52 PM
Aaron, I'm grateful for your thoughtful words and happy to know that my attentiveness and gestures have made a positive impact on your experience. It's wonderful to be thought of as a friend, and I'm pleased our connection has been meaningful....
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Working with Derek was a pleasure! From start to finish, Derek made the entire loan process smooth, transparent, and completely stress-free. Derek took the time to explain all of my options clearly, answered every single question promptly,...
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Reply from Derek Shaw
August 10th, 2026 06:30 PM
Sarita, I appreciate your kind words and am glad to hear that your loan process was smooth and stress-free. It’s great to know that my communication and attention to detail met your expectations. Thank you for your recommendation; it means...
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Lisa and her team are rockstars and always get the job done!
Reply from Lisa Burkes
August 6th, 2026 07:40 PM
Telina, I'm pleased to know that you see my team and me as rockstars who always get the job done. Thank you for your kind words!
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had a quick easy time
Reply from Andy Cook
August 4th, 2026 01:23 PM
Thanks Colton, It was great working with you and Haylee and your family!
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This wasn't our first time buying a home but it was our first time buying a home with Derek as our loan officer and he made a WORLD of difference! He was so thorough in his explanations and always made time for us and our questions no matter...
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Reply from Derek Shaw
August 5th, 2026 03:49 PM
Thank you Nichole!
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This wasn't our first time buying a home but it was our first time buying a home with Derek as our loan officer and he made a WORLD of difference! He was so thorough in his explanations and always made time for us and our questions no matter...
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Reply from Derek Shaw
August 4th, 2026 05:39 PM
Xavier, I'm thankful for your kind words and pleased to hear that I could make a significant difference in your home-buying experience. It's great to know that my thoroughness and dedication were helpful to you. I'm happy to have been a part...
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The communication is always top tier! Everyone is very knowledgeable and thorough.
Reply from Lisa Burkes
August 3rd, 2026 01:31 PM
Telina, I appreciate your kind words about the communication and knowledgeability you experienced. It's great to know that you valued these aspects. Thank you for sharing your feedback!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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