North Dallas, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
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We had originally chose another lender and I sent Derek an email telling him I didn't think there was enough time to switch and left it at that. Later that day he called and convinced me to take a look at his numbers and told me what he could...
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Reply from Derek Shaw
November 14th, 2025 09:38 PM
I'm very glad to know the process went smoothly for you, Johnny, especially given the tight timeline and the complexities of being self-employed. It's important to me that what I promise is delivered, and I'm pleased that you found value in...
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Lisa and her team were supportive throughout this process. They communicated with us, understood our needs and worked with us. We were living in our RV waiting for our other house to close as soon as it closed they worked with us to get into...
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Reply from Lisa Burkes
November 13th, 2025 05:58 PM
Your feedback means a lot, Ann. I'm pleased to hear that the support and communication from my team and I made a difference during your transition. I understand how important timeliness can be, especially when arranging moves between homes....
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Derek under promised and over delivered! Communication was great from start to finish. My client is self employed which we know can be a nightmare. Contract acceptance to closing in 10 days! I highly recommend Derek! Not only was service spectacular...
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Reply from Derek Shaw
November 11th, 2025 06:10 PM
It's wonderful to hear that the process was smooth and efficient, Wayne. Working with a self-employed client can sometimes add complexity, so I'm glad we were able to move from contract acceptance to closing in just 10 days. It's crucial to...
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Andy answered all my questions quickly and efficiently. His portal and reminders made it so easy to keep up with all the things you have to do. He also locked us in at the right time for a great rate! We appreciate all that Andy has done for...
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Reply from Andy Cook
November 4th, 2025 09:26 PM
Emily, it's great to hear that you found the process straightforward and efficient. I'm pleased that the portal and reminders were helpful in keeping everything on track. Timing can be crucial in securing a good rate, and I'm glad we achieved...
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Derek Shaw he the best of the best lender and he help as every single step to closing .
I Love My Lender
Reply from Derek Shaw
November 6th, 2025 05:15 PM
It's truly rewarding to know you felt supported at every step of the way, Sreymom. Ensuring a smooth journey towards closing is always my aim. I'm thrilled you love your lender experience. If there's anything more you need or questions in the...
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Lisa and her team went above and beyond! They are very knowledgeable, work quickly, amazing personalities, and real people doing their best to help others out. I, one hundred percent recommend Lisa, and her team.
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Reply from Lisa Burkes
November 3rd, 2025 10:02 PM
I'm grateful for your high recommendation, Thomas. It's fulfilling to know that you appreciated the effort and dedication from me and my team. We strive to bring both expertise and genuine support to every client interaction. If you ever need...
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Ben Sinclair
Ben was very knowledgable, very approachable, and very helpful. He made each step of the process transparent and understandable. He was encouraging and genreally delightful to work with. I recommend him 10/10 and will be sending friends and...
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Reply from Ben Sinclair
October 28th, 2025 07:05 PM
It’s great to hear that you found me knowledgeable and approachable throughout the process, Jennifer. Making each step transparent and understandable is important to me, so I'm glad it made a positive difference for you. Thank you for your...
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Ben Sinclair
This transaction went so smooth thanks to Ben. He communicated and was cery responsive with my client myself and our office transaction coordinator.
Reply from Ben Sinclair
October 28th, 2025 03:29 PM
I'm glad to know that the transaction proceeded smoothly. Providing clear communication and responsiveness to you, your client, and the office transaction coordinator is always my priority. Should there be anything further I can assist you...
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I had such a great experience working with Derek and his team! They were super communicative, organized, and easy to work with, which made the whole re-financing process feel smooth and stress-free. Every question I had was answered quickly,...
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Reply from Derek Shaw
October 28th, 2025 03:26 PM
I'm glad to hear that you had a positive experience with the refinancing process, Jenny. It's important to me that communication is clear and efficient, and I'm pleased that you felt supported throughout. Making what could be complex feel straightforward...
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Derek was great to work with! As first time homebuyers, he went through the process and explained everything in a way that was easy to understand. He was always quick to respond to any questions we had. We were in a multi-offer situation and...
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Reply from Derek Shaw
October 27th, 2025 04:31 PM
I'm delighted to hear that your first homebuying experience was a positive one with my help, Angela. Navigating a multi-offer situation can be challenging, and I'm glad I could assist in making the process smooth and understandable for you....
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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