North Dallas, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
for
The careing attitude the team had and patence
Reply from Lisa Burkes
March 2nd, 2026 08:24 PM
I'm glad you noticed the caring attitude and patience from the team, Chris. If there's anything else I can assist you with or if you have any further concerns, please feel free to reach out.
for
Not a day would go by without Derek making sure everything would go smoothly !
Reply from Derek Shaw
February 27th, 2026 03:22 PM
Your comment is much appreciated, Jacinto. Ensuring everything runs smoothly is always my priority, and I'm glad to hear it made a difference in your experience. If you ever have more needs or questions, feel free to reach out.
for
Derek was incredibly communicative and was fantastic about walking us through and making us feel comfortable in the process as first time homebuyers
Reply from Derek Shaw
February 27th, 2026 04:50 PM
I'm glad to hear that the experience was comfortable for you as first-time homebuyers, Christian. Effective communication is something I always strive for, and I'm pleased it helped make the process clearer for you. If there are any more questions...
read more
for
Derek is always professional and communicative. A pleasure to work with.
Reply from Derek Shaw
February 23rd, 2026 04:54 PM
I'm grateful for your feedback, Amy. It’s reassuring to hear that my professionalism and communication made working together a positive experience for you. If there's anything else you need or if you have further questions, please let me know....
read more
for
The level of service I received from Derek was top notch!!! I explained to Derek that the last experience I had with realtors/lenders ended in a disaster and me losing my earnest money. He assured me that would not happen and he went above...
read more
Reply from Derek Shaw
February 23rd, 2026 05:26 PM
I'm truly pleased to hear that you found the experience so positive, Alicia. It's important to me to turn potentially stressful situations into pleasant ones, and I'm glad I could help assure you and prevent issues like the ones you've faced...
read more
for
Working with Dereck was great. He is knowledgeable, responsive, and worked hard through all the hiccups that come from a cross country move into a short sale. He was very professional and patient with our Northern personalities 😬. Highly recommend...
read more
Reply from Derek Shaw
February 23rd, 2026 08:59 PM
Thank you, Jillian, for your kind words. It was a pleasure to assist you with your cross-country move and the complexities of a short sale. I understand how challenging these processes can be, and I'm glad my knowledge and responsiveness helped...
read more
for
Dwight Millard
Everyone responds quickly and everyone is really easy to work with
for
Working with Derek was a game-changer! He answered all our questions instantly and truly knew his stuff. Unlike other lenders we’ve dealt with in the past, Derek actually looked out for our best interests by walking us through different down...
read more
Reply from Derek Shaw
February 19th, 2026 04:12 PM
It's great to hear about your positive experience, Hiu. I'm glad I could provide the support you needed during the mortgage process, especially with navigating down payment options and achieving an early "clear to close." Quick and clear communication...
read more
for
Our experience with the mortgage team was truly phenomenal. From start to finish, they were responsive, knowledgeable, and incredibly patient. Every question we had was answered clearly and promptly, and we always felt informed and supported...
read more
Reply from Lisa Burkes
February 19th, 2026 02:24 PM
I'm really pleased to know that your experience was positive, Melissa. I'm committed to providing clear and timely communication, and I'm glad that you felt informed and supported throughout the mortgage process. It's great to hear that everything...
read more
for
As first time homebuyers we didn't know much going into this but Molly was very helpful and answered any questions we had
Reply from Molly Lawson
February 19th, 2026 02:27 PM
I’m glad to have been able to assist you as first-time homebuyers, Allison. Navigating the process can be challenging, and I'm pleased that my support and answers helped guide you through. If you ever have more questions or need further assistance,...
read more
201–210 of 4460
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
