North Dallas, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
for
Derek made the whole process painless and got us a better deal vs our Bank that we've been with for almost 2 decades.
Reply from Derek Shaw
May 15th, 2026 04:36 PM
Jason, I'm grateful for your feedback. It's great to know that I could make the process painless for you and secure a better deal compared to your long-time bank. Thank you for sharing your experience with Highlands Residential Mortgage, Ltd.!...
read more
for
Derek kept the whole process very simple and easy to follow, turned what could have easily been an overwhelming process very pleasant. Really appreciated his recap of outstanding tasks along the way. Highly recommend him for anyone needing...
read more
Reply from Derek Shaw
May 15th, 2026 04:02 PM
Wendy, I'm pleased to hear that you found the process simple and easy to follow. I appreciate your kind words about my recaps and recommendations. Thank you for recommending me for home financing needs!
for
Lisa is available when you need her. She answers all your questions and is honest. I love working with her.
Reply from Lisa Burkes
May 15th, 2026 01:55 PM
Dalee, I'm pleased to hear that you feel supported and informed when working with me. Your kind words truly mean a lot. If you have any more questions or need assistance in the future, please feel free to reach out.
for
First, we found our house on a Saturday evening and Lisa worked with us on a Saturday night to get the process going. I feel that her getting the process going so quickly helped our offer being accepted. Her and Amanda were great to work with...
read more
Reply from Lisa Burkes
May 15th, 2026 03:39 PM
Michael, I'm glad I could assist you quickly and help with getting your offer accepted. It's appreciated to hear that Amanda and I made the process stress-free for you. If there's anything else you need, please feel free to reach out.
Melissa was great to work with and communicating throughout the process
Reply from Melissa Hoover
May 11th, 2026 04:26 PM
I'm glad to hear you found the communication effective, Brandon. It’s important to me to keep the process smooth and transparent. Thank you for your kind words, and if you have any questions in the future, don't hesitate to reach out.
We had a very interesting situation where, we put an offer in on a home and found out that the seller would not accept our pre-approval from another company. We were connected to Melissa and within a couple of hours had to meet, get acquainted,...
read more
Reply from Melissa Hoover
May 5th, 2026 08:57 PM
Michael and Meghan, thank you both so much for your incredibly thoughtful words. Your situation came together very quickly, and I know it could have easily felt overwhelming and stressful. I’m so grateful we were connected and able to work...
read more
for
Lisa and her team always work hard to get the deal closed! Great communication and updates along the way. She always calls me when she needs something and recognizes the goal is to get to closing!
Reply from Lisa Burkes
May 8th, 2026 02:28 PM
Windy, I appreciate your positive feedback about my team's efforts and communication. It's good to know that our focus on reaching closing has been clear to you. If there's anything else you need, please don't hesitate to reach out.
for
Lisa and her team have always gone above and beyond for my family starting with our first home purchase and now as we refinanced our home while i I was overseas.
Reply from Lisa Burkes
May 8th, 2026 08:08 PM
Andrew, I'm grateful for your kind words about my team and me. It's nice to know that we could support your family through both your home purchase and refinance, even while you were overseas. If there's anything else you need, please don't...
read more
Quick responses, easy to work with.
Reply from Melissa Hoover
May 5th, 2026 08:55 PM
Thank you so much, Bobby! I really appreciate your kind words. It was truly an honor to help you through this important milestone. Best wishes for the sale of your home! I know Heather will get it sold fast! Thank you again for your trust —...
read more
Punctual, pleasant, efficient and thorough
Reply from The Vaghela Team
May 6th, 2026 01:20 PM
Thank you, Devorah, for highlighting the punctuality and efficiency of my service. I'm pleased that you had a positive experience, and I'm here if you need any further assistance or have questions in the future.
121–130 of 4459
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
