New American Funding - Las Vegas, NV

Las Vegas, NV

4.8

(408)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(702) 359-6521

Las Vegas, NV

https://www.newamericanfunding.com/branches/las-vegas

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4.8

(408)

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Experience.com

4.8

(408)

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Communication, communication, communication from our loan advisor. Took days to weeks to get back to us with any inquiry. There was a point in the middle where it was several weeks of hearing nothing after us reaching out multiple times via...

Reply from New American Funding - Tyler Lewis

February 24th, 2026 09:51 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

before Grace and Paul, there were a few different people handling our loan. They all had horribe communication, if you could get any at all. Why they kept "leaving" not sure... But for this process to take 4 months is ridiculous. Starting from...

Reply from Grace Crelencia

December 30th, 2025 04:31 PM

I genuinely regret hearing about your challenging experience. It’s disappointing to learn that communication and the duration of the process didn't meet your expectations initially. It's clear how frustrating that must have been for you. If...

John and NAF considered the needs of our family when structuring a loan package. It was much appreciated and made the experience a good one for us.

Reply from John Binns

December 30th, 2025 02:41 PM

Your kind words mean a lot, David. It's gratifying to know that the loan package suited your family's needs and made the process a positive experience. Should you have any further questions or need assistance in the future, I'm here to help....

Easy to communicate with and had answers to my questions.

Reply from John Binns

December 30th, 2025 08:17 PM

I'm glad to hear that the communication and answers provided were helpful for you, Francisco. If there's anything else I can assist you with or any additional questions you might have, please don't hesitate to reach out.

Everything and everybody incame in contact with.

Reply from John Binns

December 30th, 2025 02:27 PM

I appreciate your positive feedback, John. It's wonderful to know that you felt good about every interaction at New American Funding. If you have any more thoughts or need assistance in the future, feel free to reach out.

Easy to talk to no high-pressure

Reply from Kyle Vredenburg

December 29th, 2025 07:53 PM

I'm glad to hear that you felt comfortable during our conversations, Larry. It’s important to me that the process is smooth and free of pressure. If you have any more questions or need further assistance, please feel free to reach out.

Mark was responsive and informative through the entire process

Reply from Mark Rudy

December 23rd, 2025 06:23 PM

I'm pleased to know that you found my communication helpful throughout the process, Steven. Being responsive and providing clear information is important to me, so I'm glad it made a positive impact on your experience. Thank you for taking...

My rating was more reflective of Quorum rather than NAF. There was a definite lack of communication and very slow service.

Reply from New American Funding - Tyler Lewis

February 24th, 2026 09:51 PM

kindness and availability,

Reply from New American Funding - Grace Crelen...

December 9th, 2025 05:38 PM

I'm so appreciative of your support and kind words. It’s important to me that you felt the kindness and availability you mentioned. Thank you for taking the time to share your experience, and if anything comes up in the future, I'm always here...

The process was quick & painless. I hope to be in a better position or sell the house in 6 years so I don't have to refinance again. NAF did their part well. I would have preferred a better rate, but I realize I can't be choosey.

Reply from New American Funding - Eric Torres

February 25th, 2026 12:19 AM

I'm glad to hear that the process was quick and smooth, Nicole. It's good to know that New American Funding met your expectations, though I understand the desire for a more favorable rate. If you have any questions or need assistance in the...

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About

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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