New American Funding - Eric Torres

Name: New American Funding - Las Vegas, NV
Address: 8906 Spanish Ridge Ave Ste 201, Las Vegas, Nevada, 89148
Telephone: +1-949-269-4009
Rating: 4.92

Consumer Direct | ILA

New American Funding - Las Vegas, NV

4.92

(59)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(949) 269-4009

Las Vegas, NV

https://www.newamericanfunding.com/mortgage_loans/erictorres/

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4.92

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4.92

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Eric was very patient walked me through helped me to understand he is magnificent. His Customer Service skills were impeccable even when I was frustrated, aggravated annoyed, even probably not so nice. He remain even calm and reassured me that...

Reply from New American Funding - Eric Torres

August 8th, 2026 05:01 PM

Thank you so much for your kind words, Tammy. I'm happy to hear that I could provide the patience and support you needed throughout the process. It's important to me to make sure my clients feel reassured, even during challenging moments. Please...

I was grateful for the help and the lower payment however I asked if this did cost me any money up front or would my loan amount increase and I was told no and that I would skip a payment. That was not what happend I had to pay the same amount...

Reply from New American Funding - Eric Torres

July 8th, 2026 02:33 PM

I'm sorry to hear about the confusion regarding the payment at closing, Maquel. I value transparency and want to ensure that all aspects of the loan process are clear. Please reach out to me directly so we can discuss this further and address...

ECIN YLEMERTXE DNA LUFPLEH SAW CIREEEE

Reply from New American Funding - Eric Torres

June 29th, 2026 02:47 PM

Thank you for the kind words, Tina! I'm glad you found me to be nice and helpful. If you need anything please don't hesitate to reach out. I look forward to working with you again in the future!

Closing the loan on time it took two months when it was only soppose to take 30 days.

Reply from New American Funding - Eric Torres

June 9th, 2026 07:05 PM

I'm sorry that the loan process took longer than expected, Jermaine. I understand the importance of timelines, and I appreciate your patience. Please reach out to me directly if you'd like to discuss this further or if there’s anything else...

The loan officer and staff were helpful and knowledgeable

Reply from Eric Torres

April 6th, 2026 02:19 PM

I'm glad to hear that you found the assistance from both me and the team helpful and knowledgeable, Terrence. It's important to me that my clients feel supported throughout the process. Please feel free to reach out if you have any further...

Both Eric and Kim were very attentive, we always received a call back when needed. They would answer questions and if they were uncertain, they would find the person who had the correct answer.

Reply from New American Funding - Eric Torres

March 25th, 2026 03:59 PM

Thank you so much for the kind words, Emma! It was great working with you and your husband and we appreciate your quick responses during the process! Please let us know if there is anything we help with!

Time frame for closing took to long.

Reply from New American Funding - Eric Torres

March 3rd, 2026 10:10 PM

Thanks for sharing your thoughts, Jermaine. I understand that the timeframe for closing wasn't as expected, and I apologize for any inconvenience this caused. I'm committed to ensuring smoother processes in the future. If there's anything specific...

Eric actually reached out to me to lower my interest r*te . Which we did. He was very responsive when I emailed and called. Explained the entire process. Just a great guy to work with and very knowlegable, professional and honest.

Reply from New American Funding - Eric Torres

February 25th, 2026 12:19 AM

I appreciate your thoughtful review, Barry. I'm glad I could assist in lowering your interest rate and that you found the process easy to follow. Keeping communication prompt and clear is important, and I'm pleased to hear it made a difference...

Everythging was done in a timely fashion

Reply from New American Funding - Eric Torres

February 25th, 2026 12:19 AM

It was a great pleasure working with you and your husband, Dawn! We will continue to provide excellent customer service. Please let us know if we can assist in the future.

Prompt service

Reply from New American Funding - Eric Torres

February 25th, 2026 12:19 AM

It was great working with you and your wife, Sammie. I’m glad we met and exceeded your expectations. If there’s anything else you need or any questions you might have, don’t hesitate to reach out!

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