New American Funding - Broadview Heights, OH

Broadview Heights, OH

4.74

(1,777)

Mortgage

Mortgage Loan Officer

Contact Info

(234) 259-5911

Broadview Heights, OH

https://www.newamericanfunding.com

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4.74

(1,777)

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5 Star

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Systems really delayed processing

Reply from New American Funding - Tony Collier

September 24th, 2025 04:50 PM

Processing delays can be frustrating, and I understand how important timing is in these situations. I'm committed to finding ways to improve the process and reduce any hold-ups. Your feedback helps me identify where things can get better, so...

On time close, NAF following through with the on time close guarantee cited in their website. Better and more timely communication about adding a non borrower to my title, so I don't need to pay to do so out of pocket later.

Reply from Willard Chubb

October 4th, 2025 02:54 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Alex, our loan officer, was extremely helpful, kept us informed, and was very attentive throughout the process from start to finsh. Thanks Alex, great job!

Reply from Alex Wilkinson

October 4th, 2025 02:40 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

was amazing keeping me up-to-date and informed on everything.

Reply from Matt Perry

October 3rd, 2025 04:47 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Good working with you

Reply from New American Funding - Tony Collier

September 24th, 2025 04:54 PM

Clifton, thank you for your kind feedback. I'm pleased to hear that working together was a positive experience for you. If there's anything else you need in the future, feel free to reach out.

They made the process very easy.

Reply from Tim Brack

October 2nd, 2025 07:08 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

it was smooth

Reply from Stephen Bontempo

October 2nd, 2025 07:01 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Went smoothly

Reply from Ashley Dasta

October 2nd, 2025 06:12 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Our closing due kept changing due to kept asking for the same information 3-4 times. To many people trying to do the samething at 1 time .

Reply from New American Funding - Tony Collier

September 24th, 2025 04:52 PM

I appreciate your feedback. It sounds like the process was a bit frustrating with multiple requests for information and changes in the timeline. I value your input and am committed to improving our procedures to provide a smoother experience...

friendly, quick, knowledgeable, detailed, helpful.

Reply from Tim Brack

October 2nd, 2025 04:01 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

791–800 of 1777

About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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