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Ruoff Mortgage - New Albany, OH

New Albany, OH

4.93

(1,063)

Mortgage

Mortgage Loan Officer

Contact Info

(614) 953-6970

New Albany, OH

https://www.ruoff.com/lending-centers/newalbany

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

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4.93

(1,063)

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5 Star

96%

4 Star

3 Star

2 Star

1 Star

Great communication is the major key to success. Brian Courtney may be the master of great communication. He always responded within minutes of receiving an email or text even when he was vacationing with his family. He represents Ruoff well!!!...

Reply from Brian Courtney

August 4th, 2026 03:28 PM

Janis, I appreciate your kind words about my communication during your experience with Ruoff Mortgage. I'm glad I could be responsive and helpful, even while on vacation. Thank you for acknowledging my efforts!

Brian and his team were great through the whole home buying process. He is very knowledgeable and communicative about the home buying process.Being a first time home buyer Brian made every step seamless.While going through the process for the...

Reply from Owner

July 31st, 2026 02:03 PM

Jason, I'm glad to hear that you had a seamless experience with me and my team during your home buying process. I appreciate your kind words about the communication and knowledge shared throughout. It's wonderful to know that you felt well-supported,...

Brian came recommended to me by both family and my realtor . Brian was very communtive and broke down all the steps to a ta. Every question we asked he gave the appropriate time to respond and all his answer were very well received .

Reply from Brian Courtney

July 30th, 2026 03:11 PM

Jason, I'm pleased to know that you found my communication helpful and the explanations clear. It's great to hear that the recommendations from your family and realtor were well-founded. If you have any more questions or need further assistance,...

Brian was very infomatime and available anytime I had any questions throughout the entire process. As a first time home buyer this made the process very easy for me and my wife. I greatly appreciate the time and effort from his team. I couldn't...

Reply from Brian Courtney

July 29th, 2026 05:36 PM

Erique, I'm grateful for your kind words. It's wonderful to hear that my availability and information were helpful to you and your wife as first-time home buyers. I appreciate your recognition of the team's efforts, and I'm happy that we could...

Very friendl, understandin, and knowledgeable

Reply from Brian Courtney

July 24th, 2026 04:44 PM

Thank you for your kind words, Carolyn. I'm pleased to know you found me friendly, understanding, and knowledgeable. If there's anything else I can assist you with, please let me know.

Nathanael Jones, Ruoff Mortgage has received a review with 5 star rating from Colton A

Reply from Owner

July 23rd, 2026 01:10 PM

Colton, I appreciate your 5-star rating! It's great to know you had a positive experience with Ruoff Mortgage. If you ever have any questions or need assistance, I'm here to help.

The easy to use webslite . Me.Jones is exelent to with! He answers the phone day or night and it didn't matter what day . At the beginning of this I had sent him a message on a Sunday evening and he was on it!

Reply from Nathanael Jones

July 23rd, 2026 05:38 PM

Colton, I'm glad to hear that you found the website easy to use and that my availability was helpful to you. I appreciate your kind words and am happy to have been there for you whenever you needed assistance. If you have any more questions...

Nathanael spent literally hours on the phone with us reviewing interest rates, fees/costs, anticipated monthly payments, etc. before we actually began the loan application. This was amazing!Once we felt very comfortable with Nathanael, we filled...

Reply from Owner

July 21st, 2026 01:25 PM

Jeff, I'm grateful for your kind words and pleased to know that my efforts made a positive impact on your experience. It's wonderful to hear that the collaboration with your Realtor and our team led to such a quick turnaround. I'm happy you...

Reply from Nathanael Jones

July 20th, 2026 07:11 PM

Jeffrey, I'm truly grateful for your kind words and pleased that I could help you through the process. It's wonderful to hear that the collaboration with your Realtor and our team led to such a quick turnaround. Thank you for sharing your experience...

Brian was great! Very knowledgeable and great with communicating

Reply from Owner

July 17th, 2026 05:30 PM

I'm glad to hear you found my communication and knowledge helpful, Gina. If there's anything more I can do for you, please don't hesitate to reach out.

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Year Started

1984

Time Zone

Eastern Standard Time (EST)

Disclaimer

NMLS CONSUMER ACCESS

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