Ruoff Mortgage - New Albany, OH
New Albany, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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9 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Brian was great to work with. We are not very tech savey. Brian helped us through the whole process and made it very easy. I would highly recomend him to everyone
Reply from Brian Courtney
August 21st, 2026 03:50 PM
Theodore, I'm glad I could assist you through the process and make things easier for you. Your recommendation is greatly appreciated, and it was a pleasure working with you.
Charlie is very knowledgeable and works quickly to get you into your home. This is our second time working with him and he treats you like you’re his only client. We definitely recommend him.
Reply from Owner
August 21st, 2026 02:41 PM
Thomas, I appreciate your kind words and your recommendation. I'm grateful for the opportunity to assist you once again and am pleased to hear you felt well taken care of. If there's anything else you need, I'm here to help.
This is our second time buying a home through Ruoff and working with Charlie. He's very pleasant and tries to get everything done as efficiently and quickly as possible. We hope to stay in this home a long time, but when it comes time for us...
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Reply from Charlie Morgan
August 20th, 2026 03:05 PM
Thomas, thank you for choosing to work with me again for your home buying journey. I'm pleased to hear that you found the process efficient and pleasant. When the time comes for your next move, I look forward to assisting you once more.
Charlie and his team was always availe to answer questions via call or text day and night. They worked hard to get through the loan process fast and efficiantly. Couldnt have asked for a better team
Reply from Charlie Morgan
August 17th, 2026 03:29 PM
Michael, I appreciate your kind words. I'm glad to hear that my team and I were able to assist you promptly throughout the loan process. It was a pleasure working with you, and if you have any more questions in the future, feel free to reach...
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Brian was a great help to us in ourchasing our first home. very knowledgeable on the entire process and was upfront and transparent throughout. I would recommend him to any of my friends!
Reply from Brian Courtney
August 10th, 2026 03:05 PM
Logan, I'm grateful for your kind words and pleased to know that my knowledge and transparency were helpful as you purchased your first home. It's wonderful to hear you'd recommend me to your friends. Thank you for sharing your experience!
The whole process was super easy to follow- you could see the milestones laid out, and as a first-time homebuyer, it made it simple to understand the flow of events. Firstly, Brian got all our paperwork together at the getgo before we gave...
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Reply from Owner
August 7th, 2026 08:36 PM
Katelyn, I appreciate your thoughtful review and am pleased to hear that the process was easy to follow and met your expectations. It's great to know that my communication and availability were helpful throughout your home buying journey, and...
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The whole process was super easy to follow- you could see the milestones laid out and as a first-time homebuyer, it made it simple to understand the flow of events. Firstly, Brian got all our paperwork together at the getgo before we gave pre-approvals...
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Reply from Brian Courtney
August 6th, 2026 05:48 PM
Katelyn, I'm glad to hear that the process was easy to follow and that the milestone layout was helpful for you as a first-time homebuyer. It's great to know that my approach in organizing paperwork and being available for your questions contributed...
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Asheila was an absolute delight to work with! Her caring and empathetic nature made this process as comfortable and enjoyable as it could be. She was prompt to return my texts, calls, or emails. Would highly recommend!
Reply from Owner
August 7th, 2026 08:04 PM
Rachael, thank you for your kind words. I'm pleased to hear that you found the process comfortable and enjoyable. It's great to know that my responsiveness and caring nature made a positive impact. If you ever need anything else, please feel...
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Asheila was fabulous! She was prompt with returning texts, calls, and emails. Asheila's kindness and empathetic nature made me feel so comfortable trusting her with this process. She was beyond patient with all of my many clarifying questions....
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Reply from Asheila Wright
August 6th, 2026 08:34 PM
Rachael, I appreciate your kind words about my responsiveness and patience. I'm glad to have made the process comfortable and enjoyable for you. If you have any more questions or need further assistance, feel free to reach out.
Communication was great!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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