Ruoff Mortgage - New Albany, OH
New Albany, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Nathan was terrific throughout the entire process. He really guided my wife and I through all the steps and made all the intricacies of getting a loan approval really easy and simple. I couldn't recommend him highly enough for anyone looking...
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Reply from Nathanael Jones
May 18th, 2026 08:45 PM
Victor, I'm truly grateful for your kind words and am glad to hear that I could make the loan approval process easy for you and your wife. It was a pleasure assisting you both, and I appreciate your recommendation. If you ever need further...
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Genna Queen, Ruoff Mortgage
Genna was a huge help during this process. She was very knowledgeable and made herself available to answer all my questions. She was also quick to respond. She was quick to inform me of any progress and updates. I would 100% recommend .
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Reply from Genna Queen
May 18th, 2026 08:55 PM
Joshua, I appreciate your kind words and am glad to hear that you found my assistance helpful throughout the process. Keeping you informed and answering your questions was important to me. Thank you for recommending my services!
Thankful that everything went smoothly
Communication
Reply from Joshua Powers, Ruoff Mortgage
September 15th, 2026 09:31 PM
Hey Ken! I hope all is going well in your new home and that you are enjoying your BBQ in your back yard!
for
Genna Queen, Ruoff Mortgage
Genna Queen, Ruoff Mortgage has received a review with 5 star rating from Kevin K
Reply from Owner
May 15th, 2026 12:54 PM
Kevin, I appreciate the perfect rating! I'm glad I could assist you with your needs. Thank you for choosing Ruoff Mortgage.
for
Genna Queen, Ruoff Mortgage
My loan officer was incredibly responsive and personable and made the experience painless!
Reply from Genna Queen, Ruoff Mortgage
May 4th, 2026 05:23 PM
Thank you Kevin! I'm so glad we were able to find you an amazing property, in Worthington, within your budget... You've set yourself up so well for the future by already having a roommate to build that equity quickly.
Brian and his company were absolutely amazing to work with. We had a few obstacles along the way, and Brian was extremely helpful throughout the whole process. He is easy to work with, responds fast, and truly cares for his customers. We will...
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Reply from Brian Courtney
May 12th, 2026 01:47 PM
I'm pleased to hear that you had a positive experience working with me and my company, Julia. It's good to know that I could assist you through the obstacles and provide the support you needed. I'm here for any future endeavors you may have!...
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Great experience through the whole process -- everything was outlined clearly, sent timely, easy to understand, and patient as I worked through this process for the first time.
Nathanael Jones, Ruoff Mortgage has received a review with 5 star rating from Michael G
Reply from Owner
May 4th, 2026 02:22 PM
Mike, thank you for the great rating. I'm pleased to know you had a positive experience with Ruoff Mortgage.
Natahanael was exceptional to work with. He was prompt and professional and had answers for every one of my many questions for him. I will absolutely recommend him to anyone looking for a new mortgage!
Reply from Nathanael Jones, Ruoff Mortgage
April 23rd, 2026 01:47 PM
Thank you, Mike! I appreciate the kind words and super excited for this next chapter!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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