Ruoff Mortgage - Muncie, IN
Muncie, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Kayla was excellent from start to finish! Her communication and professionalism is top tier. Couldn't be happier with the entire experience.
Reply from Kayla Kreigh
January 30th, 2026 04:44 PM
Your feedback is much appreciated, Joshua. I'm pleased that the communication and professionalism stood out for you throughout the process. It's great to hear you had such a positive experience from beginning to end. Thank you for sharing!
very knowledgeable
Clayton was beyond helpful as we were first time home buyers! He made the process go smoothly, made sure we knew everything wd need to + some, answered any question we had and overall was a great loan officer!!
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Reply from Clayton Wright
January 22nd, 2026 04:33 PM
Robert, it's great to know that your first home-buying experience went smoothly and that I could assist by answering all your questions. Helping first-time buyers navigate the process is always a priority for me. Should you need anything else...
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Ryan, always reassured me everything would work smoothly and in fact did. Ryan took care of my son's first house needs and also my soon to be ex-wife's refinance needs.
Ryan is truly a class ac!
Reply from Ryan Vannatter
January 19th, 2026 06:32 PM
Jeffrey, I'm pleased to know that things went smoothly for you and your family. It was important to me to be there for your son and support his first home purchase, as well as assist with the refinance needs. Your kind words about my approach...
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Clayton was easy to work with & helped this older person navigate through it easily. Best closing i have had in my 76 years & I have had several.
Reply from Clayton Wright
January 15th, 2026 05:07 PM
Sharon, I appreciate hearing that the process was straightforward for you and that this was your best closing experience. It’s important to me to ensure everything is accessible and clear, regardless of age or experience. If you ever have questions...
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Justin Phillips, Ruoff Mortgage has received a review with 5 star rating from Jake C
Reply from Owner
January 16th, 2026 06:42 PM
I appreciate the positive rating, Jake. If there's anything else I can help with in the future, please feel free to reach out.
Justin was always quick to respond to any questions I had. He worked quick and I could tell he really cared for my family's situation.
Reply from Justin Phillips, Ruoff Mortgage
January 8th, 2026 02:19 PM
Thanks, Jake! Hope the move went well. Looking forward to hearing from you in the future!
It wa super simple and th loan officer was very efficient and through with his explanation of everything
Reply from Ryan Vannatter
January 12th, 2026 06:25 PM
It's great to know that you found the process straightforward, George. Clarity and efficiency are important, and I'm glad I could meet those expectations during our work together. If you have any more questions or need assistance down the line,...
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Communication and transparency
Reply from Ryan Vannatter
January 9th, 2026 08:28 PM
I appreciate your feedback, Garrett. It means a lot to know that you valued the communication and transparency throughout the process. If there's anything further I can assist you with, please feel free to reach out.
Justin was great super easy to work with and was helpful every step of the way and explained everything and never left any questions unanswered
Reply from Justin Phillips
January 5th, 2026 05:47 PM
I'm pleased to hear that you found working with me straightforward and helpful. Ensuring that everything is clearly explained and all your questions are answered is important to me. I'm glad I could support you through every step. Thank you...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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