Top 5%
Justin Phillips, Ruoff Mortgage
Senior Loan Officer | NMLS# 1067984 | Ruoff Mortga...
Additional Licenses: NMLS# 1067984.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and ... Show More
Location & Business Hours
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closed
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9 AM to 5 PM
Tues
9 AM to 5 PM
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Reviews from Web
Justin Phillips, Ruoff Mortgage has received a review with 4 star rating from Laci S
Justin tried to get us the answers we needed timely !
Communication and knowledge were top notch! Very helpful through the whole process!
Reply from Justin Phillips, Ruoff Mortgage
October 1st, 2026 12:33 PM
Thank you! I really appreciate the kind words and am glad I could help make the process smooth from start to finish!
Justin was excellent!
Reply from Justin Phillips, Ruoff Mortgage
September 30th, 2026 12:46 PM
Thanks, Shayna! Cheers to new beginnings!!
Fast,friendly and knowledgeable. Didn’t waste any time answering questions about anything and didn’t become impatient when asked to clarify anything.
Reply from Owner
September 21st, 2026 12:52 PM
Thank you much! I’m glad you felt comfortable throughout the process and that communication was easy. I really appreciate you trusting me to help!
Friendly and was easy to communicate with. Everyone was comfortable and respectful without being judgmenal.
Reply from Justin Phillips, Ruoff Mortgage
September 21st, 2026 12:52 PM
Thank you much! I’m glad you felt comfortable throughout the process and that communication was easy. I really appreciate you trusting me to help!
I think with the online process and the fast action on Justin end we were able to move very quickly from pre- appproval to an offer made to closing.
Reply from Justin Phillips, Ruoff Mortgage
September 15th, 2026 03:19 PM
Thank you! I really appreciate the kind words. I’m glad we were able to move quickly on this. Being responsive and keeping things moving is a big part of what I strive to do. Thanks again for trusting me with the process!
Excellent and courteous service!
Reply from Justin Phillips, Ruoff Mortgage
September 15th, 2026 12:32 PM
Thanks, Andy! Glad we were able to get you in to a house you really wanted. :) Hope the move in goes smoothly!
Jason was so easy to work with and helped me through the entire process . His communication and any questions I had he was always very responsive.
Reply from Justin Phillips, Ruoff Mortgage
August 27th, 2026 12:03 PM
Thank you for the kind words! I truly enjoyed working with you and helping guide you through the process. I’m glad I could make things easy and always be available when you had questions. Congratulations again, and thank you for trusting me...
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Justin Phillips, Ruoff Mortgage has received a review with 5 star rating from Kamden P
Reply from Owner
September 7th, 2026 05:45 PM
Kamden, thank you for the great rating. I'm pleased to see your satisfaction with my services at Ruoff Mortgage.
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About
Additional Licenses: NMLS# 1067984.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Specialities
FHA
VA
USDA
Excellent Customer Service
Conventional, FHA, VA, USDA, IHCDA Programs, Down Payment Assistance, Jumbo
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Positions
- Ruoff Mortgage - Senior Loan Officer Nov 1st, 2020 - Current
Memberships
- Muncie Sports Commission Board Member
- MEIAR
- Board Member Muncie Sports Comission
Addresses and Serving Areas
Primary Serving Area
Year Started
2021
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 1067984
Awards
Hobbies
- Fishing
- Golfing
- Strength Training
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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