Top 5%
Justin Phillips, Ruoff Mortgage
Senior Loan Officer | NMLS# 1067984 | Ruoff Mortga...
Additional Licenses: NMLS# 1067984.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and ...... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Very clear on information
Reply from Justin Phillips, Ruoff Mortgage
May 21st, 2026 04:26 PM
Thanks Carol! It was a pleasure getting to work with you on this.
Justin went above and beyond replying to me multiple times well after normal hours. A pleasure to work with leaving no stone unturned and making sure I was in understanding each step of the way.
Reply from Justin Phillips, Ruoff Mortgage
May 21st, 2026 04:26 PM
Thanks, Ryan! It was a pleasure helping you with this process. Hope the move goes well!
just bought a new house with the help of these great people and what a great experience they are great and well mannered and really know their business and was great help if anybody is looking to buy a house i would refer you to this company...
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Reply from Owner
May 11th, 2026 06:04 PM
Mark, I'm pleased to hear that you had a great experience with us at Ruoff Mortgage. Your kind words about our team and your recommendation mean a lot. Thank you for choosing us to assist with your home purchase!
really they did every thing right a wonderful experience and they are very well versed on real estate would recommend them to everybody really had a good experience thanks
Reply from Justin Phillips
May 5th, 2026 07:02 PM
Mark, I'm grateful for your kind words and recommendation. It's good to hear that you had a appreciated experience with Ruoff Mortgage. Thank you for sharing your positive feedback!
Communication
Reply from Justin Phillips
May 4th, 2026 06:09 PM
Branson, I'm glad to hear you found the communication effective. Thank you for sharing your positive experience with Ruoff Mortgage.
Friendly, professional, and great communication!
Highly recommend Justin Phillips with Ruoff Mortgage!
Reply from Owner
April 17th, 2026 02:33 PM
Mae, I appreciate your kind words and recommendation. It was great working with you, and I'm happy to have been able to assist with your mortgage needs.
Justin was FANTASTIC! This ended up being a very sped up/slowed down closing if that makes sense and he was great to keep with the right pace.
Reply from Justin Phillips, Ruoff Mortgage
April 6th, 2026 03:47 PM
Thanks for the kind words, Mae! It was a pleasure working with you and Ashton. Looking forward to hearing what you do with the place. :)
Justin has helped us buy 2 homes now and both times, he was incredible. He understood our needs, answered any/all questions, was always available by phone, email or text and made sure everything was taken care of from the initial application...
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Reply from Owner
April 6th, 2026 03:46 PM
Thank you for the kind words, Kerri. It was a pleasure working with you again. Hope that the move is smooth. Enjoy your time with your family up there, excited for you. :)
I have many options of lenders for my clients, but why change when Justin is the absolute best! I have a high degree of expectations, and he exceeds them!
Reply from Owner
April 6th, 2026 03:38 PM
Thank you for that, Jennifer. Really appreciate the kind words. As always, looking forward to working with you on the next one!
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About
Additional Licenses: NMLS# 1067984.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Specialities
FHA
VA
USDA
Excellent Customer Service
Conventional, FHA, VA, USDA, IHCDA Programs, Down Payment Assistance, Jumbo
Search Rank ScoreLearn More →
755
/850
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Positions
- Ruoff Mortgage - Senior Loan Officer Nov 1st, 2020 - Current
Memberships
- Muncie Sports Commission Board Member
- MEIAR
- Board Member Muncie Sports Comission
Addresses and Serving Areas
Year Started
2021
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 1067984
Awards
Hobbies
- Fishing
- Golfing
- Strength Training
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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