Ruoff Mortgage - Mentor, OH
Mentor, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM(Open now)
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
I sincerely wanted take a moment to thank Luella for guiding me through the mortgage loan process straight forward, answered my questions and concerns with professionalism and displayed great customer service. All in all, she had exceeded my...
read more
I"m very happy with my home and the loan I got and it's the perfect home for me as I'm getting older and need to have a 1 floor home with no basement or second floor so no steps except the 3 steps in my new home now. it's much better than my...
read more
Luella was very patient with all the questions I had and explained things very well. She always kept us up to date on everything that was happening .
Reply from Luella Hughes
October 5th, 2026 03:10 PM
Stacy, I'm pleased to know that my patience and explanations were helpful during your experience. Keeping you updated was important to me, and I'm glad you felt well-informed with Ruoff Mortgage.
Honestly luella is the best ! she was there when i needed her an could text her anytime of the day an night! Really appreciated her she is the best
Reply from Luella Hughes
September 28th, 2026 08:11 PM
Andrew, I'm grateful for your kind words and am glad to hear that my availability was helpful to you. It was a pleasure assisting you at Ruoff Mortgage!
Luella was great to work with! She made what can sometimes be a diffcult process, very smooth, enjoyable and kept us informed on every step. Thank you!!!
Reply from Luella Hughes
August 25th, 2026 06:53 PM
Rylee, I'm happy to hear that you found working with me at Ruoff Mortgage to be smooth and enjoyable. I appreciate your kind words and am pleased that you felt well-informed throughout the process. Thank you for sharing your experience!
just everything was great
Reply from Luella Hughes
August 25th, 2026 03:06 PM
Kyle, I'm glad to hear that everything went great for you. Thank you for sharing your positive experience with me at Ruoff Mortgage!
Just overall great personality and super helpful
Reply from Owner
August 17th, 2026 01:30 PM
Page, I'm grateful for your kind words. It's wonderful to know that you found my personality and assistance helpful during the process.
Just over all great and very helpful with every step and explaining what papers I needed and for what reason!
Reply from Luella Hughes
August 17th, 2026 06:03 PM
Page, I'm pleased to hear that you found my assistance helpful and clear throughout the process. Thank you for your kind words about my explanations and support.
Everything was Excellent. Thanks
for
Peggy Alley, Ruoff Mortgage
Gained a ton of knowledge on how this process works
Reply from Peggy Alley
July 13th, 2026 07:59 PM
I'm pleased to hear that you gained a lot of knowledge about the process, Devin. It’s important to me that you feel well-informed every step of the way. If you have any other questions or need further assistance, please let me know.
1–10 of 353
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
View All
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us