Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Handled a unique and complicated problem that was unexpected and that we will now have an explanation for in the future. This caused unnecessary extra work from the loan officer, for which we are extremely grateful. We didn't even know the...
read more
Reply from Sarah Cole, Ruoff Mortgage
November 18th, 2024 03:57 PM
Hi Jacqueline, I'm thrilled to hear that you had a positive experience and found our app convenient to use! It was certainly my pleasure to assist you through the unexpected complexities that arose. Thank you for acknowledging the extra effort...
read more
Sarah Cole, Ruoff Mortgage has received a review with 5 star rating from Cristian J
Reply from Owner
November 19th, 2024 03:59 PM
Thank you, Cristian, for the fantastic 5-star rating. I'm thrilled to hear that you had a great experience working with me! I strive to provide the best service to my clients and I'm glad to see it reflected in your feedback. Feel free to reach...
read more
Sarah was was such a pleasure to work with. Her calm nature, knowledge, and clear communication made the loan process so easy. She is the best!
Reply from Sarah Cole, Ruoff Mortgage
November 18th, 2024 03:58 PM
I'm thrilled to hear that you found the loan process to be easy, Cristian. It was my pleasure to work with you. Your comments about my calm nature, knowledge, and clear communication really made my day. I always strive to provide the best service...
read more
for
Christi Nichols, Ruoff Mortgage
Christi is the most kind hearted, honest, knowledgeable and nicest person ever to work with! On a scale of 1 - 10 she is a 15! The only issue we had was with the underwriter. I feel this person overstepped their boundaries with the requested...
read more
Reply from Christi Nichols, Ruoff Mortgage
November 21st, 2024 03:06 PM
I'm so thankful for your kind words and helpful feedback! We can use this to improve our process.
Lori Fetter, Ruoff Mortgage has received a review with 5 star rating from Morgan C
This wasy second time working with Lori - she was amazing both times! Would highly recommend to anyone looking to buy a new home!
Reply from Lori Fetter
November 26th, 2024 12:44 AM
I'm thrilled to hear that you had a positive experience with me both times, Morgan! I always strive to provide the best service possible to my clients at Ruoff Mortgage. Thank you for your continued trust and for the wonderful review. I appreciate...
read more
for
Ruoff Mortgage - Medina
Sarah and Ruoff was easy and great to work with. Process was extremely smooth and I would definitely work with them on my next property.
Reply from Owner
November 18th, 2024 01:28 PM
We're so happy to hear that Sarah was able to help you navigate the home buying process with ease. It's always rewarding to hear positive feedback from our customers.
Thank you again for choosing Ruoff. We hope you enjoy your new home!
Sarah is absolutely amazing! She made the whole process smooth and helped with any questions or concerns. She helped make a dream into a reality.
Reply from Owner
November 18th, 2024 03:59 PM
I'm absolutely thrilled to hear that you had a positive experience and that I could assist in making your dream a reality, Janine. Your kind words truly mean a lot. It was a pleasure to guide you through the process and address any questions...
read more
for
Matt Wisniewski, Ruoff Mortgage
Matt answered every question and every call immediately! He talked with my husband and I about financial details and helped us explain the intricacies of our family to the underwriting team . He didn't sound like a robot or act like a big shot....
read more
Reply from Matt Wisniewski
November 25th, 2024 04:15 PM
Hi Lisa, I'm really glad to hear that you had such a positive experience with your mortgage process. It was my pleasure to help clarify any financial details and negotiate for your family's best interests. I believe in treating all of my clients...
read more
Extremely painless process
Reply from Josh Pick - NMLS 134546
November 15th, 2024 04:41 PM
Awesome, Matt...Love to hear it! I appreciate you taking the time to complete the survey. Congratulations to you and Angela!
861–870 of 1627
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
View All
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us