Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM(Open now)
Sat
closed
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Reviews from Web
Matt Koch, Ruoff Mortgage has received a review with 5 star rating from Xochitl L
Reply from Owner
March 21st, 2026 10:11 AM
Thank you for the positive rating, Xochitl. I appreciate your support.
Matt was awesome, he and his assistant Jimmy were always very attentive in any concerns or questions i had. They reached out daily in the process of getting my home loan. They were clear on their intentions and very professional.
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Reply from Matt Koch
March 10th, 2026 09:38 PM
We're glad to hear about your positive experience with Matt and Jimmy, Fernando. It's important to us that you felt attentively supported and clearly informed throughout your home loan process. Professionalism and consistent communication are...
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Lori was great—diligent and fast.
Reply from Owner
March 20th, 2026 10:16 AM
Thank you, Carla, for your kind feedback. It's gratifying to know that my diligence and speed met your expectations. If you need any more assistance or have questions in the future, please don't hesitate to get in touch.
I had been denied twice by other lenders for insufficient funds and Lori worked diligently to find a solution and quite quickly at that. She was available after hours and on the weekends which made it very easy to get the paperwork done and...
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Matt Wisniewski, Ruoff Mortgage
Overall really enjoyed working with Matt. He was responsive on and off hours and fast to get back to me. Made things really easy and smooth and always kept me informed.
Reply from Owner
March 20th, 2026 06:23 PM
I appreciate you sharing your thoughts, Goran. It's encouraging to know that you found the process easy and well-managed from start to finish. Being responsive and keeping you informed are important aspects of my service, so I'm glad to hear...
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Matt Wisniewski, Ruoff Mortgage
Matt and company was really responsvie. Fast and super easy to work with. The process was functioning on both phone and table and the experiecne was the same on both. Overall It was a very smooth and pleasent experience!
Reply from Matt Wisniewski
March 19th, 2026 05:00 PM
I'm grateful for your positive feedback, Goran. It's great to know that the process was smooth and enjoyable for you across both devices. If any questions pop up or if there's more I can assist with, please feel free to reach out.
Process was easy to understand
Reply from Dan Logan, Ruoff Mortgage
March 12th, 2026 07:30 PM
I'm happy to know that the process was easy to understand for you, Syed. Clear communication and simplicity are key priorities for me. Thank you for sharing your experience, and for choosing Ruoff Mortgage.
proc was easy and smooth
Reply from Dan Logan
March 12th, 2026 07:30 PM
I'm glad to hear that the process was easy and smooth for you, Syed. Making things straightforward is always my goal. Thank you for choosing Ruoff Mortgage!
Dan The Stache Logan was very knowledgeable and informative of the entire process and worked tirelessly to ensure we closed as soon as possible, making the entire experience painless.
Reply from Owner
March 12th, 2026 07:31 PM
I'm glad to know that my efforts made the process clearer and more efficient for you, Ian. Providing a seamless experience is very important to me, and I'm happy to hear that everything went smoothly. Thank you for trusting me with your mortgage...
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Dan The Stache Logan was very knowledgeable and informative of the entire process and worked tirelessly to ensure we closed as soon as possible, making the entire experience painless.
Reply from Dan Logan, Ruoff Mortgage
March 6th, 2026 10:01 PM
Thank You Ian it was please working with you as well. Because of your timely responses we were able to get you loan done just in time! I look forward to working with you on anything you need in the future. I work primarily n referrals so please...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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