Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM(Open now)
Sat
closed
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Reviews from Web
Josh Pick has been amazing! He walked me through every step with detailed explanations. I couldn't of asked for a better broker or mortgage company. Thank you to all who has been involved in this journey of mine.
Reply from Owner
April 15th, 2026 01:21 PM
Thank you, Paula! Congratulations on your home purchase and your kind words. Looking forward to working with you again once interest rates come down over the next few years!
Prompt responses, prompt and efficient services, user friendly website/online experience, complete communication. All was excellent. Thanks Lori and team.
Reply from Lori Fetter
April 1st, 2026 11:52 PM
Lynn, I appreciate your feedback and am pleased to know you found the responses prompt and the services efficient. I strive to ensure a user-friendly experience and complete communication throughout the process. Thank you for recognizing the...
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Lori was amazing during the entire process and kept us well informed throughout. She would even communicate outside of normal business hours to make sure we had the information we needed timely. She made this home purchase a wonderful experience...
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Reply from Owner
April 2nd, 2026 10:56 AM
Rocco, I appreciate your kind words. Ensuring you were well-informed and assisted throughout the process is something I take very seriously. I'm glad that my communication, even outside of normal hours, was helpful. It's great to know your...
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Lori kept us well informed on the status and progress of the process and even communicated after normal business hours when she felt something was important to pass on. The entire experience with Lori and Ruoff was wonderful and nothing we've...
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Reply from Lori Fetter
April 1st, 2026 07:06 PM
Rocco, I'm glad to hear that you had a positive experience with the communication and updates during your home purchase. Keeping you informed, even after regular hours when necessary, is important to me to ensure a smooth process. I'm pleased...
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Lori was very quick and transparent about everything. Will definitely recommend her to friends and family. Great experience!
Reply from Lori Fetter
April 1st, 2026 07:04 PM
Crystal, I'm pleased to hear about your positive experience. Quick and transparent communication is very important to me, and I'm glad it made a difference for you. Thank you for considering recommending me to your friends and family. If you...
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Sarah Cole, Ruoff Mortgage has received a review with 5 star rating from Jackie W
Reply from Owner
March 23rd, 2026 02:16 PM
That truly means so much—thank you! I always believe it’s the extra steps and attention to detail that make all the difference in this process. I’m so grateful I had the opportunity to help and be part of your journey!
Took the extra steps on items normal loan officers wouldn't.
Reply from Sarah Cole, Ruoff Mortgage
March 23rd, 2026 02:18 PM
That truly means so much—thank you! I always believe it’s the extra steps and attention to detail that make all the difference in this process. I’m so grateful I had the opportunity to help and be part of your journey!
Josh was great! Took care of everything I needed very quickly! Highly recommend.
Reply from Owner
April 2nd, 2026 10:57 AM
I'm really pleased to hear that you found my assistance helpful and that everything was taken care of promptly. Your recommendation means a lot to me. If there's anything more I can do for you, feel free to reach out anytime.
Just keeping me up to date
Reply from Josh Pick, Ruoff Mortgage
March 22nd, 2026 07:08 PM
Thank you, Michael! I appreciate you taking the time to complete the survey. Communication is key when navigating the home-buying process and I'm glad we were able to exceed expectations.
Lori Fetter, Ruoff Mortgage has received a review with 5 star rating from Cindee T
Reply from Owner
April 2nd, 2026 10:56 AM
Cindee, thank you for the positive rating! If there's anything further I can assist you with, please feel free to reach out.
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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