Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Ruoff Mortgage - Medina
Worked with Josh Pick at Ruoff Mortgage and he made the process very easy and understandable. He answered questions whenever we asked whether it was weekends or evenings!
Reply from Owner
March 27th, 2023 04:55 PM
Hi, Tim. Borrower satisfaction is a top priority at Ruoff Mortgage and we are so glad to hear that you had a great experience with us!
Very pleased and if any room for improvement, it would be to be a little more thorough and caring with First time buyer like myself. Overall, Outstanding experience!
I felt the closing was high for our 125k loan at 10,500 as it was fha however the experience in itself was great. Do to our current situation I didn’t have time to read deep into why this was as getting the home was more important to me than...
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Sarah went above and beyond to help us purchase our dream home. She made herself available anytime we had a question or needed her help. She was extremely knowledgeable about every aspect of purchasing a new home. I am so glad that we connected...
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Everything went so much quicker than we initially thought! Lori was absolutely amazing. This was our first time buying a home and she answered all of our questions and explained everything every step of the way!
Josh was absolutely phenomenal. I reached out to a couple of lenders and he was the only one who called me back - quickly, might I add. I am also a real estate agent in another state so am fairly competent in the inner workings between a lender...
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Reply from Josh Pick, Ruoff Mortgage
June 24th, 2024 08:40 PM
Thank you, Julie! I always love this kind of feedback from customers and agents!
Our situation was very uncommon unfortunately, but Sarah did an amazing job throughout the whole process. I love how I could easily ask her questions and she would take the time to explain any information that I requested.
Josh was responsive, friendly, and always available!
Reply from Josh Pick, Ruoff Mortgage
June 24th, 2024 08:39 PM
Thank you, Bob!!
for
Jaime Ostendorf
Not having to go through a robot system to get ahold of our agent, Jaime, and being able to contact him directly with concerns and questions was an absolute game changer for who we ultimately decided we wanted to go with.
Sarah was such a blessing in this process. I am extremely grateful for the opportunity to work with her and for all she did to make this happen for me.
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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