Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Customer service and communication was amazing
Reply from Josh Pick, Ruoff Mortgage
July 15th, 2026 04:03 PM
Thank you, Ben! I'm happy we were able to get you your condo when other lenders tuned down the association. Thank you for trusting that I'd be able to do it, and congratulations to you!
Lori provided a no fuss experience and even got everything done to close early!
Reply from Lori Fetter
July 24th, 2026 04:33 PM
Donald, I appreciate your feedback and am pleased to know that the process was straightforward for you. It's great that we could close early and meet your expectations. Thank you for sharing your experience!
Matt Koch, Ruoff Mortgage has received a review with 5 star rating from Cullen O
Reply from Owner
July 27th, 2026 08:09 PM
Thank you, Cullen, for the 5-star rating. I appreciate your support and am here if you need anything in the future.
Matt and his team were super helpful throughout the entire process. They stayed in constant contact and were always available for answering questions. I highly recommend them!
Reply from Matt Koch
July 14th, 2026 04:45 PM
We appreciate your kind words, Cullen. It's good to know that Matt and his team were able to provide you with consistent support and timely communication. Your recommendation means a lot to us!
Knowledgeable and communicative loan officer
Reply from Josh Pick, Ruoff Mortgage
July 12th, 2026 06:29 PM
Thank you, Ian! Congratulations on your home purchase...super happy I was able to get you better terms than the original lender you were pre-approved through!
Matt, and Jimmy truly went above and beyond with everything they did for me! Buying my first home i was totally in panic and stressed out but they took the time to sit and explain things to me that helped so much!
read more
Reply from Matt Koch
July 13th, 2026 07:44 PM
We're grateful to hear that Matt and Jimmy were able to provide the support and explanations you needed during your first home buying experience, Claudia. It's wonderful to know they helped ease your stress and made the process more manageable...
read more
Very prompt, professional and curtious communication.
Reply from Matt Koch
July 7th, 2026 04:22 PM
Thanks so much Vince, great to get this one wrapped up for you in short order. I think in fact like 10 days or so. :)
i felt that josh cared more about me and my family than just getting paid out the deal i felt that he was for us making sure we got what we wanted and was there %100 of the way step by step he was amazing loan officer to deal with!!!
read more
Reply from Josh Pick, Ruoff Mortgage
July 6th, 2026 04:20 PM
Hi Chris, thank you so much for taking the time to leave your testimonial. It means a lot to me that you could sense that I do actually care about my clients and not just the paycheck. Thank you!!
My experience was professional and timely. Exactly what I needed to complete the home loan and home buying process
Keegan Fetter, Ruoff Mortgage has received a review with 5 star rating from Hannah
Reply from Owner
July 16th, 2026 06:11 PM
Hannah, thank you for the 5-star rating! I'm pleased to know your experience with Ruoff Mortgage was a positive one.
101–110 of 1612
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
View All
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us