Ruoff Mortgage - Lexington, KY
Lexington, KY
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
Wed
9 AM to 5 PM(Open now)
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Anna Pitcock, Ruoff Mortgage has received a review with 5 star rating from Justin S
Reply from Owner
August 29th, 2026 09:24 AM
Thank you, Justin, for the great rating! I'm happy to know you had a positive experience with Ruoff Mortgage.
Made it happen with not ideal circumstances. Thanks!
Reply from Anna Pitcock, Ruoff Mortgage
August 28th, 2026 03:09 PM
Justin, I'm grateful for your feedback and glad I could assist you despite the challenging circumstances. Thank you for trusting me with your mortgage needs!
We truly could not have asked for a better loan officer than Anna Pitcock! As first-time homebuyers, we went into this process knowing very little about mortgages or what to expect. From our very first meeting, Anna made us feel like we were...
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Reply from Owner
August 25th, 2026 02:47 PM
Terri, thank you so much for sharing your experience. It was truly a pleasure to guide you through your first home-buying journey. I'm grateful for the trust you placed in me and I'm happy to hear that my efforts made the process feel manageable...
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As first-time homebuyers, we walked into our first meeting with very little knowledge of the mortgage or home-buying process and, honestly, didn’t even know all of the questions we should be asking yet. Anna changed that from day one.Our very...
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Everythin! Anna was spectacula!
Reply from Anna Pitcock
August 24th, 2026 03:16 PM
Katherine, I appreciate your kind words! I'm glad to hear that you had a positive experience.
Customer service in every form.
Reply from Anna Pitcock
August 24th, 2026 03:12 PM
Elaine, thank you for highlighting the customer service experience. I'm pleased to know that you felt well supported throughout the process.
Anna is the best and so professional! She does everything on the back end that way her client has little to do and Anna is so transparent in relaying information regarding the loan or anything pertaining to it!
Reply from Anna Pitcock
August 24th, 2026 03:11 PM
Christopher, thank you for your kind words. I'm glad to hear that you found my approach professional and transparent. It's important to me that my clients have a smooth experience with as little stress as possible.
I felt that I was always kept very up to date on things and my loan officer was very quick to respond to questions even late in the evenings.
Excellent service considering it was an out of state transaction.
Reply from Anna Pitcock
August 21st, 2026 03:48 PM
James, I appreciate your feedback and am glad to hear that you found the service excellent, especially given the challenges of an out-of-state transaction. If there's anything else you need, please feel free to reach out.
As first time homebuyers, we were extremely nervous; however, Anna always eased our minds and answered all of our questions. She was so knowledgeable, kind and patient. We couldn’t have asked for a better lender.
Reply from Owner
August 20th, 2026 03:07 PM
Gabrielle, I appreciate your kind words and am pleased to know that I could help ease your nerves as first-time homebuyers. It's great to hear that my knowledge and patience made a positive impact on your experience. If you have any more questions...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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