Ruoff Mortgage - Lexington, KY
Lexington, KY
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM(Open now)
Fri
9 AM to 5 PM
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Reviews from Web
A+ customer service.
Reply from Racee Greene, Ruoff Mortgage
September 15th, 2026 11:21 PM
I'm glad to hear that you had a positive experience with my customer service, Becky. At Ruoff Mortgage, we're committed to ensuring our clients feel supported throughout the process. You were so easy and wonderful to work with. Call me anytime...
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I feel like we went through this process with ease thanks to Racee. She was very up front about all parts of the process and explained everything so I would understand what was going on.
Reply from Racee Greene, Ruoff Mortgage
September 9th, 2026 04:18 PM
I'm happy to hear that the process felt easy for you, Ronda. It's important to me to be transparent and ensure you understand every step. If there's anything more I can do, please let me know. Congratulations on purchasing your OWN home!!!!!!!!!!!!!!!!!...
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We had a wonderful closing at Ruoff Mortgage because of Anna! Throughout the entire process she was efficient, available for questions, and so helpful in guiding us while completing our loan application. It was truly seamless.We admire her...
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Reply from Owner
September 14th, 2026 09:13 AM
Brenda, I'm grateful for your kind words and happy to hear that the closing day was special for your family. It's wonderful to know that my efforts in guiding you through the loan application process were helpful and made the experience seamless....
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Everything was easy, any questions we had were answered promptly. we truly enjoyed having Ruoff
Reply from Racee Greene, Ruoff Mortgage
September 1st, 2026 03:49 PM
I'm happy to hear that your experience with Ruoff Mortgage was easy and that your questions were answered promptly. Thank you for sharing your positive experience, Kayla. Excited for you and Joshua on your NEW home!
Anna is the best loan officer. She has been great throughout the process of buying my house.
Reply from Owner
September 10th, 2026 09:19 AM
Juliana, I'm grateful for your kind words and am pleased to know that I could support you throughout the home-buying process. Thank you for choosing me at Ruoff Mortgage!
Communication
Reply from Anna Pitcock
September 9th, 2026 10:15 PM
Juliana, I appreciate your feedback on the communication. Thank you for trusting me with your mortgage needs at Ruoff Mortgage!
Communication
Reply from Anna Pitcock
September 9th, 2026 10:14 PM
Shaw, I'm glad to know that communication met your expectations. Thank you for the positive feedback and for choosing me at Ruoff Mortgage!
We have never been to a closing as warm & welcoming! Anna made this so special! Everything was organized and with attention to every single detail! She made this a very special & memorable day! This could have been a stressful experience, instead...
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Reply from Anna Pitcock, Ruoff Mortgage
September 4th, 2026 07:32 PM
Brenda, I'm truly grateful for your kind words and am so happy to hear that the closing felt warm and welcoming for you and your family. It's wonderful to know that my efforts made the process enjoyable and memorable. Your appreciation for...
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This is by far the bedt closing we were ever part of!! Anna was excellent from start to stop handling our loan.
Reply from Anna Pitcock, Ruoff Mortgage
September 4th, 2026 05:45 PM
James, I'm pleased to hear that you found this to be the best closing you’ve experienced. Your kind words about my handling of your loan are truly appreciated. Thank you for trusting me and Ruoff Mortgage with your needs!
Racee is extremely knowledge, courteous, and quick with accurate answers. She goes above and beyond!
Reply from Racee Greene, Ruoff Mortgage
August 24th, 2026 06:38 PM
Thank you Jameson for your kind words. It was such a pleasure working with you. Glad you and your family are all settled in now for the new school year! Call me anytime if you need anything!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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