Ruoff Mortgage - Lexington, KY
Lexington, KY
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Racee was amazing! Communication was fantastic, even after hours. She even would give me updates that there was no update. 10/10
Reply from Racee Greene, Ruoff Mortgage
July 31st, 2025 04:29 AM
Thank you, William, for sharing your experience. I'm really pleased to hear that you appreciated the communication throughout the process, even after hours. Keeping you in the loop, even when there's nothing new to report, is something I consider...
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Excellent service. I highly recommend this for your mortgage needs.
Reply from Owner
July 31st, 2025 04:29 AM
Thank you so much, Andy, for taking the time to share your experience. I'm really pleased to hear that you found the service excellent and that you would recommend it to others. Helping clients through their mortgage journey is truly important...
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She was frindly, personable and effective in processing all the paperwork. She responded quickly even on the weekends when needed. Racee is an asset to your company.
Reply from Racee Greene, Ruoff Mortgage
July 31st, 2025 04:30 AM
I'm grateful for your feedback, Andrew. It's wonderful to hear that you found my approach friendly and effective, especially when processing your paperwork. Quick responses, even on weekends, are part of how I aim to support my clients thoroughly....
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Anna was absolutely amazing to work with. She made things go very smoothly and kept us updated along the way.
Reply from Anna Pitcock
August 7th, 2025 03:13 PM
I'm delighted to hear that you found working with me to be a smooth experience, Kelsey. Keeping you updated throughout the process is something I prioritize, so I’m glad it made a positive impact. Thank you for your kind words—they mean a lot...
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Just a personable experience, not only was everything done to the hoghest stardard in no time at all. evrything was also communicated well amd effectively but also done with us in mind and putting us first. Very kind folks that have worlds...
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Reply from Anna Pitcock
August 5th, 2025 03:42 PM
Thank you, Iverson, for your thoughtful words. It's wonderful to know that you found the experience personable and that everything was completed to a high standard. Effective communication and putting clients first are priorities I hold dearly,...
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Anna Pitcock, Ruoff Mortgage has received a review with 5 star rating from Dawn E
Anna was the best! She made the whole experience easy. She is very knowledgeable and kept us informed of everything. I would want to work with her again.
Reply from Anna Pitcock
August 2nd, 2025 11:12 PM
It's fantastic to hear that you felt the experience was easy and informative. I always aim to provide the best support possible, and it’s great to know my efforts made a difference for you. Your willingness to work with me again is deeply appreciated....
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communication was excellent! She made the process so smooth, Anna is amazing at her job!
Reply from Anna Pitcock
July 27th, 2025 03:04 PM
I'm so pleased to hear that you felt the communication was excellent and the process smooth. It's wonderful to know that you think I am doing a great job. Your feedback means a lot, and I'm grateful for your kind words. If there's anything...
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Racee was so kind and helpfu!
Reply from Racee Greene, Ruoff Mortgage
July 9th, 2025 01:45 PM
Thank you Brian. Appreciate the opportunity to have served you both!
Anna was very accomadating through the entire process. She was very willing to answer questions that had been answered previously. Her attitude and upbeat personality was so refreshing. We felt taken care of even though we were not buying an...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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