Ruoff Mortgage - Keystone Crossing, Indianapolis, IN
Indianapolis, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence.
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Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Loan butler made the process really transparent and easy to deal
Reply from Mark Hardin, Central Indiana | Ruof...
May 18th, 2026 03:12 PM
Ryan, I'm glad to hear that the loan butler feature helped make the process transparent and easy for you. Ensuring clarity and ease is always a top priority for me. Thank you for your kind words and for choosing Ruoff Mortgage.
Our loan officer Mark was easy to work with, communicated clearly, and guided us through every step of the home-buying process as first-time homeowners.
Reply from Owner
May 18th, 2026 12:10 PM
Ashlee, I'm grateful for your kind words. It's appreciated to know that my communication and guidance helped you as first-time homeowners. Thank you for trusting me with this important journey at Ruoff Mortgage.
Our loan officer Mark was easy to work with, communicated clearly, and guided us through every step of the home-buying process as first-time homeowners.
Reply from Mark Hardin, Central Indiana | Ruof...
May 18th, 2026 12:10 PM
Ashlee, I'm grateful for your kind words. It's good to know that I could help guide you clearly through the home-buying process. Thank you for trusting me with this important milestone at Ruoff Mortgage.
We appreciated all of the help Cathy gave us throughout the processs! Great experience!
Reply from Cathy Clark, Ruoff Mortgage
May 26th, 2026 02:15 PM
I'm so happy to hear that! Call me anytime if you have questions, and enjoy your new home.
Mark Hardin, Central Indiana | Ruoff Mortgage has received a review with 5 star rating from Canceloading
Reply from Owner
May 18th, 2026 12:10 PM
Canceloading, thank you for the perfect rating. I'm grateful for your trust in Ruoff Mortgage and me.
Everytime i had to accesses loan butler there was an error and i had to reload or try new browsers to acces it
Reply from Mark Hardin, Central Indiana | Ruof...
May 13th, 2026 03:25 PM
Christopher, I appreciate you sharing your experience with the Loan Butler. I'm sorry to hear about the technical difficulties you encountered. Please reach out to me directly so we can address these issues and ensure a smoother process for...
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Cathy was excellent with communication and answering all our questions . Anytime we were unclear about next steps or how something was going to work she was quick to respond and make sure we understood everything and were comfortable . There...
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Reply from Cathy Clark, Ruoff Mortgage
May 13th, 2026 04:37 PM
Thank you for the 5-star review Alan. Responding timely and making sure you feel well-informed is important to me, and I’m glad I succeeded in both areas! I truly enjoyed working with you.
Amazing to work with! He's with you throughout the process and responds quickly to and questions. Highly recommend!
Reply from Owner
May 25th, 2026 05:04 PM
Thank you for your kind words, Dotti. I'm glad to know that my responsiveness and support made a positive impact on your experience. If you have any more questions or need further assistance, please feel free to reach out.
Ryan was very knowledgeable and both provided information and answered questions quickly throughout the process. This was the best experience we've had!
Reply from Ryan Frantz, Ruoff Mortgage
May 12th, 2026 04:53 PM
Dotti,Thank you for the excellent review. Glad we hit the mark! Looks like LoanButler may have been a bit short of perfect. We will work on that for you. If there was anything in particular that was lacking let me know. Otherwise, congratulations...
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Ryan has been fantastic to work with always responsive in a timely manner. He is very knowledgeable. Very personable just made buying my home an easy transition was a great sounding board couldn't be more pleased and happy
Reply from Ryan Frantz, Ruoff Mortgage
May 12th, 2026 12:48 AM
Kelly,
Thank you! You are just too kind. A pleasure to work for and always is a great experience for me. Now, we just need rates to cooperate and we will look to improve on the payment here in the next 6 months. Enjoy your new home!
Ryan
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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