Ruoff Mortgage - Jackson, MI
Jackson, MI
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Fri
9 AM to 5 PM
Sat
closed
Sun
closed
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Kim was very informative and helpful. she explained all my questions very well! I would definitely go back to her next time
Reply from Kim McClurg, Ruoff Mortgage
September 7th, 2026 12:21 PM
I'm grateful for your kind words, Morgan. It's wonderful to know that I could provide the information you needed and answer your questions effectively. Looking forward to assisting you again in the future!
for
Tonya was incredibly helpful and was always quick to respond to my questions. The online portal was super easy to use and made the process feel incredibly smooth.
Reply from Tonya Neill
September 4th, 2026 05:00 PM
I'm glad to hear that the online portal made the process smooth for you, Andrew. I'm also pleased that I could assist with your questions promptly. Thank you for sharing your experience!
for
Overall had a great experience, just a few small miscommunications.
Reply from Tonya Neill
September 4th, 2026 01:25 PM
I'm pleased to hear that overall you had a great experience, Joshua. I apologize for any miscommunications that occurred and appreciate your understanding. Please feel free to reach out directly if you have any further concerns or questions....
read more
Thank u kim.
Reply from Kim McClurg, Ruoff Mortgage
August 21st, 2026 08:04 PM
I appreciate your kind words, Christopher. It's great to know I could be of help.
for
The communication; We never had to wait more than a few minutes for an answer, including on weekends and off hours.
Reply from Tonya Neill
August 19th, 2026 03:33 PM
I'm pleased to hear that the communication met your expectations, Stephanie. Being responsive and available is important to me, so it's great to know it made a positive impact on your experience.
for
Tonya Neill has received a review with 4 star rating from JAyBEE B
for
Communication
Clear communication on information that was needed as well as having patience to answer all of my questions through out the process even if they were repetitive .
Reply from Kim McClurg, Ruoff Mortgage
August 16th, 2026 12:58 PM
Thank you, Ike, for sharing your feedback. I'm glad to know that the communication was clear and that I could patiently assist with all your questions throughout the process. Your experience is important to me, and I'm pleased I could support...
read more
for
I can’t say enough good things about my loan officer! I’ve worked with her for the past 15 years, and she has helped me through multiple home loans and some pretty crazy, complicated situations over the years. No matter what I’ve had going...
read more
Reply from Owner
August 18th, 2026 07:09 PM
Amber, thank you for your kind words and for trusting me with your home loan needs over the past 15 years. I'm grateful to have been able to assist you through various situations and to provide support when needed. Your trust and positive feedback...
read more
for
I can’t say enough good things about my loan officer! I’ve worked with her for the past 15 years, and she has helped me through multiple home loans and some pretty crazy, complicated situations over the years. No matter what I’ve had going...
read more
Reply from Tonya Neill
August 10th, 2026 07:27 PM
Amber thank you for the awesome review!! It is always a pleasure working with you!
10 of 721
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
View All
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us