New American Funding - Dallas, TX

Dallas, TX

4.75

(11,742)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,742)

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5 Star

86%

4 Star

3 Star

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1 Star

Communication was great, even though I was out of the country for most of the process. Glad that it all worked out.

Reply from Ashley Dankenbring

August 30th, 2024 06:51 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Jimmy Franco has received a review with 5 star rating from PAMELA W

We were pleased with the entire process.

Reply from Reginald Jean Louis

August 29th, 2024 02:25 PM

We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.

The experience and communication made it great.

Reply from Carlton Kutas

August 29th, 2024 02:09 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Both Victor and Paul were available wherever I called or they returned a call very timely. They both answered all of my question fully and understandable. Just two pleasent guys to work with.

Reply from New American Funding - Victor Carra...

May 28th, 2025 08:30 PM

Thank you for the stellar review, Hugh. I'm delighted to know that both Paul and I were able to meet your expectations and provide timely and understandable answers to your questions. It was a pleasure working with you as well. We hope to assist...

On the day of close, there was suddenly a title issue due to sharing a wall. It is a town home, of course it shares a wall. Title was received 7/19 and this was not addressed until the day of closing 8/5. Our stuff was on a moving truck with...

Reply from John Wash

August 28th, 2024 01:18 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Excellent clarity of advice and expectations

Reply from New American Funding - Victor Carra...

May 28th, 2025 08:30 PM

I'm really appreciative of your feedback, Mark! I'm thrilled to know that you found my advice and the outlined expectations clear. It's my priority to ensure that customers have a smooth experience with New American Funding. Your 5-star rating...

So, this survey isn't fair. John Wash was not really the problem. The processing of this loan was a nightmare. John was helpful but your underwriters and processors were just terrible. What a horrible experience for my first time home buyers...

Reply from John Wash

January 1st, 2025 09:56 PM

Thank you for your feedback, Kathryn. I'm sorry to hear about the difficulties you've experienced during the loan process. It's essential for us to ensure that the processing is smooth, especially for first-time home buyers. I'll personally...

Ask for Tommy! He made it so easy and gave my husband and I so much confidence in buying our first home. I won’t work with anyone else in the future!

Ashley was great. She went above and beyond to assist our clients. She was always very responsive and navigated challenges in the most professional manner always finding a solution. Appreciate all her hard work.

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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