New American Funding - Dallas, TX

Dallas, TX

4.75

(11,740)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,740)

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5 Star

86%

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1 Star

My overall experience with Mr. Cooper was good. The Home LoanTeam was knowledgeable and professional.

Communication was not timely and the information present was never the same . I have never had such a horrible experience with a "streamlined" refinance. The underwriting tool so long and kept changing the amount to close and I was told it...

Reply from Janelle Okuma - New American Fundin...

May 28th, 2025 08:29 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Jordyn's quick response to our inpatients. She was a great person to explain things that I couldn't by myself. They always communicated with friendliness.

Reply from Bien Nguyen

November 30th, 2024 05:45 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

I felt like Naomi actually wanted to help us. I felt like we were more than just a name on a computer screen

Reply from Naomi Jackson

November 30th, 2024 05:11 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Rachel was quick to respond to emails and phone calls as needed. She made me aware of potential delays through the process which allowed me to follow up with the parties within the transaction to get answers to solutions.

Reply from Rachel Brown - New American Funding

November 20th, 2024 03:13 PM

Thank you, Tyler, for the positive feedback. It was truly a pleasure working with you and I'm thrilled to hear you felt well informed throughout the process. At New American Funding, we strive to keep our clients 'in the loop' to ensure a smooth...

Easy to understand and work with.

Reply from Nick Newlon

November 30th, 2024 03:10 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Jon worked some late hours trying to speed up our process. Everyone from NAF was great at what they were doing Thank you NAF

Reply from Jon Williams

November 29th, 2024 11:06 AM

The professional customer service i received was amazing.

Reply from Mobin Choudhury

November 29th, 2024 09:09 AM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

This was the easiest mortgage process I've ever been through. Everyone made it a lot less stressful

Reply from Bailey Maxfield - New American Fund...

November 19th, 2024 01:50 PM

Thank you for the opportunity to help out!

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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