New American Funding - Novi | Consumer Direct, MI
Novi, MI
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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New American Funding - Novi | Consumer Direct
Travis and Jacqueline were so informative and courteous and polite just really had an understanding of our needs ! Thank You so much to the both of them !!
Reply from Travis Evans
February 12th, 2024 04:51 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Kellie is amazing. She made me feel like I was her top priority.
Steve was great at communicating with myself and the buyer! He went above and beyond to make this a smooth transaction! Steve is very knowledgable and kept us updated through every step of the way!
Reply from Steve Jenkins
February 2nd, 2024 01:11 PM
Thank you so much Molly. Communication is key throughout the transaction and I appreciate all your help to get to the finish line as well. It was a pleasure working with you and I hope to work with you again in the future.
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Zachary Mayhew
Zach was very helpful through the whole process! Very friendly, knowledgeable and always responded quickly. Polite, professional, respectful. 100/10! Must give him a promotion!!!
Reply from Zachary Mayhew
April 22nd, 2025 02:50 AM
I’m so happy everything turned out well for you on the purchase of your first home! Thank you for trusting me with your mortgage financing!
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New American Funding - Novi | Consumer Direct
Brad's level of communication and his willingness to listen to my concerns are what make NAF stand out as an exceptional organization. Thanks Brad!
Reply from Brad Pugh
April 27th, 2024 06:49 PM
I'm delighted to hear you had such a positive experience, Greg. Your kind words and the impressive rating are greatly appreciated. At New American Funding, we strive to provide the best service to our clients, and your feedback confirms that...
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River exceeded all of my expectations! I was a little worried about the whole process being a first time home buyer but after getting in with River he made me feel right at home and comfortable. He is one of the most professional yet easy going...
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Reply from River Robertson
January 31st, 2024 07:59 PM
It's certainly wonderful to hear such positive feedback, Garrett! It was a pleasure assisting you through your first home buying process with New American Funding. I strive to keep things professional yet relaxed to ensure my clients are comfortable....
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Timeliness was top notch! I already had a tight 23 day closing, but everything worked out quickly and we were able to close in 17 days. Great work from NAF!
Reply from Ruth Danielson
February 10th, 2024 05:24 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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A few hiccups but overall moved quickly and was kept updated for the most part.
Reply from Robby Goudeseune
January 31st, 2024 03:52 PM
Enjoy your new, lower payment. Always glad to help you or anyone you know get financed!
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New American Funding - Novi | Consumer Direct
On a positive note, our transaction closed. It did not close on time because of a lack of communication between my client and the loan processor, Kristin Mack. She did not return phone calls in a timely manner. Kristin did not adhere to the...
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New American Funding - Novi | Consumer Direct
Kept us informed
Reply from Jon Ware
February 9th, 2024 08:55 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing