New American Funding - Novi | Consumer Direct's Cover Image

New American Funding - Novi | Consumer Direct, MI

Novi, MI

4.78

(14,562)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Novi, MI

https://www.newamericanfunding.com

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4.78

(14,562)

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5 Star

88%

4 Star

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1 Star

You showed much tolerance at times we were too slow to respond but still you bore with us there are many area you came in filled im the gap i in particular appreciated Thanks a lot

Reply from New American Funding - Bryan Smith

February 27th, 2026 04:38 PM

Thank you Rose

Kat is always available and she is just the best!

Reply from New American Funding - Kat Lee

February 26th, 2026 11:43 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

Matt was easy to talk to, explained everything and answered all of my question even if they were the most intelligent. He was always avalible and and got back to me quickly and had the answers I was looking for.

Reply from Matt Carr

November 30th, 2024 03:09 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

Bryant was very helpful and patient

Reply from Bryan Anstandig

November 30th, 2024 12:15 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

Diana communication and customer service skills made me feel I was in great hands and she made sure everything went as planned.

Reply from New American Funding - Diana Lombar...

February 26th, 2026 11:39 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Excellent, professional communication

Reply from Christopher Trombley

November 28th, 2024 10:52 AM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

The process was smooth and they communicated with me every step of the process. Question and concerns were addressed timely.

Reply from Mike Hyman

November 27th, 2024 03:23 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

Matthew was great to work with and made me feel he was on my side throughout.

Reply from Matthew Kashat

November 27th, 2024 03:07 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

Elisa was extremely hard to reach and unresponsive

Reply from New American Funding - Courtney Min...

February 26th, 2026 11:35 PM

I appreciate your feedback, Andrew. I'm sorry to hear about your experience with Elisa. At New American Funding, we pride ourselves on our responsiveness and clear communication, and it's disappointing to hear that was not the case in your...

Clear communication, prompt notification for any required documentation, and was supported through the loan process.

Reply from Logan Burke

November 26th, 2024 07:06 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

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About

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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