New American Funding - Novi | Consumer Direct, MI
Novi, MI
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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New American Funding - Blake Massengill
Blake was very personable and took the time to make sure we understood every Step of the process. He was also proactive with collecting all the necessary documentation and information so we were in a great spot when we decided to move forward...
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Reply from Blake Massengill
October 24th, 2025 02:49 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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The communication, the help and direction of all our needs...thank you
Reply from Jeff Valley
October 24th, 2025 02:47 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
Courtney was very responsive. He reacted quickly with issues that arrised. I was not as satisfied with the process. I was harrassed about Sept payment when that was included in the refi. I kept telling the customer service rep that and yet...
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Reply from New American Funding - Courtney Min...
February 26th, 2026 11:35 PM
I appreciate you sharing your insights about your experience, Brenda. I'm glad to hear that you found my responsiveness helpful. However, I'm sorry to learn about the challenges you faced regarding the payment and processing time. It's important...
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New American Funding - Ben Arcellana
He was always on top of things
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Dreylan Sims
dreylan was very knowledgeable , personable and attentive. Susan the processo was very knowledgeable attentive and easy to reach.
Reply from Dreylan Sims
October 14th, 2025 12:49 PM
Thank you so much this means a lot to me!
~You are greatly appreciated~
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New American Funding - Eric Paterson
A different loan processor. Timely replies to emails are so important during this process. I sent emails that I don't think were ever answered.
Reply from New American Funding - Eric Paterso...
February 25th, 2026 07:58 PM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
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Chris Frakes - New American Funding
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Reply from Chris Frakes
October 23rd, 2025 02:40 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
Chris was open and communicated clearly when we had questions, kept in touch with us throughout the process and didn't make us feel rushed but made us aware of time lines and expectations. He reviewed details with us and worked to set us up...
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Reply from New American Funding - Christopher ...
October 13th, 2025 02:51 PM
Thank you for the review, congratulations on your new home!
Hire these folks! we have worked with them many times. They always get the job done well and smoothly, and have never steered us wrong. They are competitive, efficient, and do phenomenal job getting you home. :)
Reply from Owner
November 25th, 2025 06:00 PM
Thank you for such kind words. Not sure how this is just getting to me now!
Hire these folks! They're great to work with, are incredibly competitive, and will never steer you wrong. There is no better group to work with!
Reply from New American Funding - Bryan Smith
February 27th, 2026 04:38 PM
Thank you my friend. Such kind words. I hope you enjoy your new home!
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing