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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,795)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

(5,795)

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5 Star

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Everyone we spoke to was very helpful and knowledgeable . We previously had a bad experience with another company that had us very skeptical about the whole process . The first time we spoke to Jason we could tell this was going to be very...

Reply from New American Funding - Jason Lamber...

February 11th, 2026 03:14 PM

Lisa, I'm truly thankful for your thoughtful review. Understanding your initial reservations and ensuring you felt comfortable was important to me, and I'm really pleased to hear that both Hannah and I were able to assist you well through the...

The underwriter only asked for one piece of information at a time instead of asking for everything at once or even just asking for a few things at a time I had to wait until December 12th to show that I had lived here 12 months I realize that...

Reply from New American Funding - Robert Bell

February 10th, 2026 08:37 PM

I understand your concerns about the loan process and how the timeline and communication could have been improved, Lavonda. I'm sorry to hear about the frustration with the underwriter's requests and the challenges with reaching Vanessa. Your...

I was confused by the paperwork that Sandy sent I called Jason immediately and after looking into it, he called me back and explained everything. I received multiple calls from Notaries that were sent my info to close on a Friday but had to...

Reply from New American Funding - Jason Lamber...

February 10th, 2026 04:27 PM

Donna, thank you for sharing your experience. I'm pleased I could help clarify the paperwork and ensure everything was resolved for your closing. I'm always here to assist with any questions or concerns. If there's anything else you need, please...

continuous updates and accurate information

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

I'm pleased to know that you found the continuous updates and accurate information helpful, Christopher. It's important to me that you're well-informed every step of the way. If you have any further questions or need assistance, please reach...

New American Funding - Robyn Rau has received a review with 5 star rating from Chris M

Reply from New American Funding - Robyn Rau

February 23rd, 2026 02:11 PM

Thank you for your positive rating, Chris. If you ever have any questions or need assistance, feel free to reach out to me anytime.

While my loan officer was very personable and great at easing my anxiety during stressful moments, the actual management of my loan left a lot to be desired. Communication was consistently poor; I never felt like I had a clear understanding...

Reply from Robert Furr

February 19th, 2026 08:25 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Very responsive and explained every step

Reply from Samuel Getachew

February 19th, 2026 04:37 PM

I’m pleased to hear that you found my responsiveness and explanations helpful, John. It's important to me that every step is communicated clearly. If you have any further questions or need assistance, please feel free to reach out. Thank you...

Brittany mafe sure all of my questions were answered and she made me feel like she was looking out for my best interest.

Reply from Brittany Short

February 19th, 2026 04:02 PM

I'm pleased to hear that I could address all your questions and that you felt confident in my commitment to your best interests, Janice. It's always my goal to provide clear guidance and support throughout the process. Thank you for your kind...

Jason is very easy to work with and made the process less stressful and easy.

Reply from Jason Tiburzi

February 19th, 2026 03:31 PM

I'm glad to hear that your experience was smooth and less stressful, Jerard. It means a lot to know that working together was easy for you. If you need any further assistance, don't hesitate to reach out.

Tasha was great to work with. Made the process clear and explained each step along the way.

Reply from Robert Steigman

February 19th, 2026 03:05 PM

I'm glad to hear Tasha made the process clear for you, Rebecca. It's important to me that each step is well-explained and easy to understand. If there's ever anything further you need or questions arise, please feel free to reach out to me.

931–940 of 5795

About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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