New American Funding - Charlotte| Consumer Di..., NC
Charlotte, NC
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate ... Show More
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Henry dedication and commitment to make sure we close on time is commendable. He really knows his stuff and was always happy to help. I will definitely recommend him to my friends and family!
Reply from Henry Rice
November 13th, 2023 10:19 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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Susan Lanczak seemed unorganized. I had concerns about escrowing the homeowners insurance and taxes. She did not respond to me in a timely manner and drafts were withdrawn from my checking account, which delayed my ability to get my appraisal...
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Reply from Jason Lambert
November 3rd, 2023 11:50 AM
Thanks for your review Joan. I look forward to making the process smoother for you when we refinance in the future!
Michelle was an expert and moved things along for us very quickly! She was great to work with.
Jason and Justin were both knowledgeable, timely and provided outstanding customer service
Reply from Jason Lambert
November 1st, 2023 02:42 PM
I'm truly appreciative of your kind words and high rating, Matthew. It was a pleasure working with you and providing the quality service you deserve. I'm glad that both Justin and I were able to meet your expectations with our knowledge and...
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New American Funding - Charlotte| Consumer Direct
Difficult communication East coast time to West coast time.
seems they got to my file after 4-7 PM East, which lost a day of response time.
Suggest attending to East coast files, so that the connection is made.
Reply from Ty Berry
October 30th, 2023 02:10 PM
Thanks for the feedback Mr. Giarratana, I too wish we had processing and underwriting fulfillment on the east coast. It's entirely possible, even likely, we could have met the closing date before your vacation if we did. Thanks again.
Communication
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Camille Spicer
Better communication
Reply from Camille Spicer
November 8th, 2023 06:04 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
for
Keith Thompson
Two thumbs up
Reply from Keith Thompson
November 5th, 2023 12:32 AM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
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New American Funding - Adam Yang
Everyone involved in the process was helpful with questions and answered my concerns fast.
Reply from Adam Yang
December 4th, 2023 08:39 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
We as a family, appreciate Jimmy Richards as a competent professional in his field that helped us immensely in securing a home for our family, especially in these challenging times.
Reply from Jimmy Richards
July 9th, 2026 07:13 PM
Thank you for the kind words and trusting me with your business 🙏🏼☺️
3521–3530 of 5829
About
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing