New American Funding - Charlotte| Consumer Direct 's Cover Image

New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,835)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

Search Reviews

Write a Review

4.77

(5,835)

Filter by Date

Range

Filter by Rating

5 Star

88%

4 Star

3 Star

2 Star

1 Star

I can’t express how grateful I am for everything Katie does for me and my clients. This last closing was not easy but she made it smooth! Thank you, thank you, thank you!!

Reply from Katie Underwood

November 25th, 2025 05:59 PM

I’m so grateful for your review! Working with you was fantastic, and I look forward to staying connected.

There's not many people in this world that goes above and beyond to help you make your dream a reality getting a home can be a big fight but Katie never took her boxing gloves off never once taken them off and now I have a home I am very grateful...

Reply from Katie Underwood

November 25th, 2025 05:59 PM

Your review means a lot to me! It was a pleasure working with you, and I would love to stay in touch.

Buying a home is a stressful experience. Ryan went above and beyond to help alleviate some of the stress. He answered every single one of my questions in a timely manner. I felt like I had a friend helping me through the process. 10/10 would...

Reply from Ryan Tapp

September 20th, 2024 02:39 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

Being more informative and up front about the why's and why nots about my refinance. Did not like refinance based solely on appraisal value, wrong way that is why my home appraised at 10,000 less than a year ago. Do not agree with this. A sham....

Reply from Jason Lambert

September 9th, 2024 12:06 PM

I'm truly sorry to hear that your refinance experience didn't go as smoothly as you hoped, Thomas. Your feedback is absolutely vital for us to improve our services, and I appreciate you taking the time to share it. Transparency is one of our...

He made us feel like we were important clients to him

Reply from Joe Olivere

September 17th, 2024 06:12 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

The process was a little overwhelming at times, but overall I'm very pleased.

Reply from Abby Chester

September 17th, 2024 02:07 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Jason refinanced my previous home FLAWLESSLY. Prior to that, I worked with a loan processor who made the experience difficult and treated me like just another dollar. Jason was the complete opposite—personable, guiding me through every step...

Reply from Jason Lambert

September 7th, 2024 01:03 PM

Hi Kelvin, Thank you for your kind words and the five-star rating. I'm delighted to hear that your experiences with New American Funding—and with me personally—have been so positive. It was such a pleasure to help with your refinancing and...

Both Chris and Paul were very available for questions and made absolutely sure I understood every step of the process.

Reply from Chris Loughnane

September 16th, 2024 02:11 PM

We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.

We are glad you had a GREAT experience. Would you tell us what made it GREAT?

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

As always Michelle and her team are quick to respond, very knowledgable, and work tirelessly to ensure the best lending experience possible.

Reply from Michelle Thula

November 12th, 2025 01:00 PM

I’m so grateful for your review! Working with you was fantastic, and I look forward to staying connected.

2931–2940 of 5835

About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

Disclaimer