

New American Funding - Charlotte| Consumer Di..., NC
Charlotte, NC

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate ... Show More
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This was not our agent through the loan, and when he was assigned to this loan, we never spoke. I was also very upset to learn that the current MLO resigned DAYS after it happened and a new MLO was assigned. There wasn't very good communication....
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Reply from New American Funding - Joseph Bilod...
December 2nd, 2025 01:35 PM
Thank you for sharing your feedback. I’m truly sorry to hear about the confusion and lack of communication during your loan process. That is not the experience we want for any of our clients. The transition between loan officers should have...
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Neal was great to work with. He was easy to contact and answered all our questions.
Reply from Neal Brown
May 14th, 2025 11:30 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
Got way better communication from Wayne .
Reply from Wayne Davey
May 14th, 2025 09:43 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
The process was fast and seamles. I liked the way things were explained and our loan officer was access and always willing to answer any questions.
Reply from Andrew Yee
May 14th, 2025 07:41 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
Great Experience overall. We wish that it was better communication with the existing loan team since we kept getting calls and mail communication about the existing loan was late
Reply from New American Funding - Jason Lamber...
May 4th, 2025 03:42 PM
I'm glad to hear that you had a great overall experience, Rachel. I appreciate your feedback regarding the communication with the existing loan team. I look forward to working with you again in the future!
Communication and they made us comfortable throughout the process
Reply from Colter Coberly
May 13th, 2025 02:26 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
From the moment I first spoke with Erik on the phone to the closing of the loan, the entire process was smooth and seamless. Communication was fantastic from both Erik and my loan specialist Paul Rhee. I had a credit situation involving a disputed...
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Reply from Erik Elsasser
May 12th, 2025 03:45 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
The process was very long and sometimes communication was not the best. It took almost 3 months to finally close our loan, and it seemed like it was always some reason or another that it was taking so long. Always said that it would close at...
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Reply from Paul Morgan
May 12th, 2025 03:14 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
We are happy with how fast the process went and how fast your staff responds to any questions we had.
Reply from Tamara Dakdouk
May 11th, 2025 10:57 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
Everyone is friendly. Great communication.
Reply from Colter Coberly
May 11th, 2025 07:07 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
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About
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing