New American Funding - Charlotte| Consumer Di..., NC
Charlotte, NC
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate ... Show More
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Robin and her team where wonderful! took care of my clients and myself greatly enjoy working with them Top quality! Excellent service
Ryan was great, very pleased the level of service.
Reply from New American Funding - Ryan Tapp
July 18th, 2025 03:34 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Thank you Katy and Sunee
Reply from New American Funding - Katy Shelton
July 8th, 2025 05:16 PM
I'm grateful for the appreciation, Ramin. The opportunity to assist you was truly rewarding. If there's anything else you need or any questions arise, please reach out anytime.
Katie is just an amazing human being all around and her team was awesome to work with. Katie helped us every step of the way. Her support was amazing and she never hesitated to answer any questions we had. She went above and beyond and we are...
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Reply from Katie Underwood
November 25th, 2025 05:59 PM
It was great working with you! I really appreciate your business and positive feedback.
for
New American Funding - Charlotte| Consumer Direct
Super easy and smooth process.
for
New American Funding - Matt Gray
I've never seen a loan process go so smoothly. I did an electronic app over the phone and I knew what what going to happen before I got off the phone with Matt. A week later it was closed and funded!
Reply from New American Funding - Matt Gray
July 9th, 2025 02:51 PM
Thank you, Torrey!! It was a pleasure working with you!
Easy access to Jason. Communcative, understood and addressed all my concerns and questions. I like that he was open and upfront, no surprises. He explained every step of the proces.
Reply from New American Funding - Jason Tiburz...
July 17th, 2025 04:07 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
Availability to answer questions
Professionalism
Timeliness at which responses were given
Reply from New American Funding - Andrew Yee
July 17th, 2025 03:38 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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There has been very little communication from Jason Lambert or Zoe Cruz either one since the closing papers were signed. There's been no explanation as to the next steps how long it would take to fund the money etc etc. After all the back and...
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Reply from New American Funding - Jason Lamber...
July 17th, 2025 06:57 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Jimmy and his team were professional and always ready to help! No matter what time of day or how silly the question may be, they answered the phone and helped to guide me through my concerns.
Reply from Jimmy Richards
July 9th, 2026 07:13 PM
Kevin thanks so much for the props and recognition, it was a true joy helping you on your homebuying journey :) - many blessings and happy memories in your new home, cheers~
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About
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing