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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,796)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

(5,796)

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5 Star

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Outstanding customer service and support Timely ResponsesNever felt belittle Appreciated my business Could ask any questions freelyI had lost faith in lending institutions..now restoredI hope Diva have the opportunity to train othersThank you...

Reply from Divah Mae Mosley

December 29th, 2025 05:25 PM

It's truly uplifting to read your review. I'm glad to hear you felt comfortable and valued throughout the process. Restoring your faith in lending institutions is something I take to heart. Your kind words about wishing I could train others...

Very responsive

Reply from Nadyne Pennington

April 20th, 2026 01:26 PM

Thank you for sharing your experience, Nancy. I'm happy to know that you found the process quick and informative. It's important to me that my clients feel well-informed every step of the way.

Robert was always helpful. Whenever I had any questions he would get the answers. He was always polite and patient.

Reply from New American Funding - Robert Bell

December 18th, 2025 03:46 PM

I'm glad to hear that you found my assistance helpful, Catherine. Answering your questions accurately and being patient are things I take seriously. Your kind words are appreciated, and if there's anything else you need or wish to discuss,...

Ryan was very responsive and driven to get the loan closed which we appreciated. The rate we were told was locked actually changed by 1.7% increase and we were not informed until we saw it at signing. Also the entire HELOC amount was dispensed...

Reply from Ryan Tapp

December 29th, 2025 05:57 PM

I appreciate you sharing your experience, Lucretia. It's good to know that my responsiveness and drive were helpful in moving the loan process forward. However, I understand your concerns about the rate change and HELOC disbursement. Clear...

The most thing was trying to get a hold of somebody to get answers

Reply from JAMES CUNNINGHAM

December 29th, 2025 08:31 PM

Ronald, I understand how important it is to receive timely responses. I'm sorry to hear you had difficulty getting in touch. I am committed to improving communication and would appreciate any further details you might want to share, so I can...

Nick has a calm, cool demeanor. He is polite and patient. He was able to answer all my questions and all of my concerns. He is responsive yet not pushy with his requests. I feel good having dealt with him and using NAF to secure my home. I...

Reply from Nick Fendig

December 29th, 2025 09:39 PM

I'm grateful for your kind words, Andrew. It's great to know that my approach made the process comfortable for you and that you felt well-supported while securing your home with New American Funding. If you ever have more questions or need...

There was no communication. Loan officers have to remember that they have 3 clients: the buyer, the agent and the title company. It felt like the left hand did not know what the right hand was doing. This was a 6 week closing, there should...

Sarah and team worked with us every step of the way to ensure we made it to the closing table on our set date. Despite obstacles in the way, that were no ones fault, Saah and team always found a solution. They worked around to clock to ensure...

Reply from Sarah Hebb

December 29th, 2025 05:03 PM

I'm glad to hear that the experience was so positive and that we could help make the process smooth for you. It was great working with you again, and I'm pleased we could overcome the obstacles together to meet your closing date. Your recommendation...

There were changes made that I was informed would not affect the outcome of the loan proces.

Reply from Cayla Torres

December 29th, 2025 03:51 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Robyn and her team are amazing!

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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