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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,795)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

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Roberts communication and explanation of the Heloc

Reply from Robert Sevier

December 31st, 2025 05:33 PM

Thank you for sharing your feedback, Felipe. I'm pleased to know that the communication and explanation of the HELOC met your expectations. If there's anything else you'd like to discuss or any further assistance you need, please don't hesitate...

We greatly appreciate the prompt and helpful responses to our inquiries. The extensive information and assistance offered were invaluable to us. Your team's quick actions ensured that our needs were met efficiently. This level of support truly...

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

Thank you for taking the time to share your experience. I'm glad to hear that you found the responses prompt and helpful and that the information provided was invaluable to you. It's wonderful to know that the support made such a positive difference....

If I had questions I could email and I got an email shortly after my email answering my question absolutely loved that .If I didn't understand something he didn't make me feel bad he helped me understand it.

Reply from Robert Bell

December 30th, 2025 08:29 PM

I'm glad to hear that timely communication was helpful for you, Stella. It's important to me that you felt comfortable asking questions and understood each part of the process without any pressure. Thank you for sharing your experience with...

zEverything was fine, just the interest rates dropped on the closing date and no effort was made to delay the closing to take advantage of the lower rate. Several other lenders contacted me with the new lower rate the same day I closed.

Reply from New American Funding - Jason Lamber...

December 20th, 2025 04:48 PM

Hey Walter, Thanks for working with me! Rates are still in the same range as when we closed. I look forward to working with you again and lowering your rate in the future.

Having a processor that knows what they are doing would be nice. Henry was great

Reply from Henry Rice

December 30th, 2025 03:23 PM

I appreciate your feedback, Edward. It's good to know you found my assistance valuable during the process. I'm sorry to hear that there were concerns with processing; I'll work on addressing any related issues to improve moving forward. If...

New American Funding - Charlotte| Consumer Direct has received a review with 5 star rating from Meg J

Reply from New American Funding Admin

December 31st, 2025 04:10 PM

I appreciate the positive rating, Meg. Thank you!

Mike was knowledgeabl, patient , and communicative with both my client and I.

Robert was super helpful from start to finish, prompt communication, he answered all our questions, educated us on the different types of loan options we had, and he went above and beyond to solve mishaps along the way

Reply from Robert Thomason

December 30th, 2025 03:07 PM

Thank you for sharing your experience, Lorena. I'm glad to hear I was able to assist you throughout the loan process and provide the information you needed. If you have any further questions or need additional support in the future, feel free...

Easy to communicate; easy to contact; went above and beyond

Reply from Andrew Yee

December 29th, 2025 03:06 PM

It's great to know that communication and accessibility were easy for you, Kristen. Going above and beyond for my clients is something I always strive for. If there's anything further you need, feel free to reach out at any time.

Outstanding customer service and support Timely ResponsesNever felt belittle Appreciated my business Could ask any questions freelyI had lost faith in lending institutions..now restoredI hope Diva have the opportunity to train othersThank you...

Reply from Divah Mae Mosley

December 29th, 2025 05:25 PM

It's truly uplifting to read your review. I'm glad to hear you felt comfortable and valued throughout the process. Restoring your faith in lending institutions is something I take to heart. Your kind words about wishing I could train others...

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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