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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,795)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

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5 Star

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The staff knew how to navigate my loan based of5my situation.

Reply from Alli Hilliard

January 7th, 2026 03:44 PM

I'm glad to hear that the staff was able to effectively navigate your loan situation. It's important to me that clients feel supported and understood throughout the process. If you have any more questions or need further assistance, please...

Good service

Reply from Rafael Jubiz

January 7th, 2026 03:34 PM

I appreciate your feedback on the service, Jose. If there's anything else I can assist you with or if you have further thoughts to share, please feel free to reach out.

Julia and Robert were both very personable...any questions I had, we're answered professionally and explained so that even I could understand! The loan process went fairly quick and easy. If anyone asks about loans, I'll be sure to send them...

Reply from Robert Steigman

January 6th, 2026 07:45 PM

It's wonderful to hear that you found the loan process quick and easy, Jenny. I'm glad that our explanations were clear and helpful for you. Your willingness to recommend us is greatly appreciated, and if you have any future questions or need...

Neither Scott nor Dedra gave us a sense of confidence that they understood had control of the process. They would seemingly randomly request documents and other sensitive information from us that we had either already submitted or was never...

Reply from Scott Tillman

January 6th, 2026 04:29 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Neal was very easy to talk to, explained all of our options. He was very helpful and responded in a very timely manner if we had questions. Highly recommend!

Reply from Neal Brown

January 6th, 2026 03:18 PM

I'm glad that my approach resonated with you, Blake. Ensuring that you're informed about all your options and responding promptly are important to me, so it's encouraging to know that it was helpful during the process. Thank you for your recommendation....

THE EXPERIENCE WAS A CHALLENGE IN THE BEGINNING. I BECAME VERY THANKFUL WHEN I HAD ANY QUESTIONS I NEEDED ANSWERED DURING THE PROCESS OF THE LOAN, BOTH ANDREW YEE AND LAURAN ROONY ROSCOE WERE QUICK TO GET BACK IN TOUCH WITH ME TO RESOLVE ANY...

Reply from Andrew Yee

January 6th, 2026 03:16 PM

Thank you for sharing your experience, Rickey. I understand that starting the process can be challenging, and I'm glad I could assist you with any questions or concerns. It was great working with you alongside Lauran Roony Roscoe to provide...

working with a wonderful team made the process seamless and stress free. Each member was only a email or call away with quick response times.

Reply from Tamara Dakdouk

January 5th, 2026 05:36 PM

Thank you for sharing your positive experience. It's important to me that the process feels seamless and stress-free, and I'm pleased to have worked with you. Should you need any further assistance, feel free to contact me.

Not only did Sarah communicate with us effectively she was also very imformative with detailed information throughout the entire process! I would highly recommend Sarah and her team to anyone looking for a lender in the future!

Reply from Sarah Hebb

January 5th, 2026 04:15 PM

It's great to hear that you found the communication and detailed information helpful throughout the process. I'm grateful for your recommendation and am glad I could assist you effectively. If there's anything else I can help you with down...

Better communication from Loan processor.

Reply from Jason Tiburzi

January 5th, 2026 03:51 PM

I appreciate your feedback about the communication with the loan processor. Ensuring clear and timely communication is crucial, and I'm committed to making improvements in this area. If you have any further concerns or need additional assistance,...

Robert and Kim kept me updated every step of the way during the process. They clarified anything I didn't quite understand and answered my questions.

Reply from Robert Sevier

January 5th, 2026 03:26 PM

It's wonderful to hear about your positive experience, Jamie. Keeping you informed and ensuring clarity throughout the process are priorities for me and my team. If you have any more questions or need further assistance, please feel free to...

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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