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Highlands Residential Mortgage, Ltd. - Housto...
A Higher Standard of Lending
Houston, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Erin represented an older couple who had not bought a house in 25 years. She was extremely patient with them and their personal needs. I have added Erin to my list of preferred lenders.
Reply from Erin Merryman
August 28th, 2024 07:07 PM
Thank you so much, Susan, for your kind review. It was truly a pleasure to assist that lovely couple in their home buying process. I strive to be patient and understanding with all my clients, especially those who may be unfamiliar with the...
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Erin communicates clearly and promptly and answered all my questions thoroughly. I felt confident going through a major financial decision with her help and professionalism. I would highly recommend her to anyone!
Reply from Erin Merryman
August 28th, 2024 07:07 PM
I'm truly grateful for your kind words, Lori. It was a pleasure assisting you through this major financial decision, and I'm pleased to hear that my communication and professional approach made the process easier for you. Your recommendation...
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Erin offers the best customer service I've ever had. Her communication skills are top notch.
Reply from Erin Merryman
August 28th, 2024 07:07 PM
Thank you so much for the glowing review, Mark! I'm thrilled to hear that you appreciated my communication skills and customer service. We always aim to provide the best possible experience for our customers. I look forward to working with...
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Erin - It was a pleasure working with you. I don't think Aida and I would not have gotten through the process without your help and guidance. Thank you for being so patient with a couple of dinosaures. Jim and Aida Black
Reply from Erin Merryman
August 28th, 2024 07:07 PM
Thank you so much for the kind words, James. I'm thrilled to hear that you had a positive experience. Your patience and determination made the process a smooth one. I truly enjoyed getting to work with both you and Aida. It's wonderful clients...
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Very responsive, had an answer for all of our questions and got everything done so quick.
Reply from Deanna Galloway
August 28th, 2024 07:09 PM
I'm thrilled to hear that you had a positive experience with me at Thrive Mortgage, Michael! Ensuring that you have a smooth and efficient process is always my top priority, so I’m glad I could assist. It was a pleasure working with you, and...
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Friendly people who are very experienced in the mortgage business to make for a fast and easy closing. Thanks
Reply from Deanna Galloway
August 28th, 2024 07:09 PM
I'm so pleased to hear that you found our process to be fast and easy, Jason. Your satisfaction is our top priority at Thrive Mortgage. It was my pleasure to assist you. Thanks for the wonderful review and 5-star rating. Don't hesitate to reach...
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She helped answer all my questions and concerns about everything, especially being a first time home buyer.
Reply from Erin Merryman
August 28th, 2024 07:07 PM
I'm absolutely delighted to hear that you had a positive experience, Heather! As a first time home buyer, it's normal to have questions and concerns. My aim is always to provide the clarity and support needed for you to feel confident in your...
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Deanna was kind and honest. She was responsive and made the process easy and smooth for us.
Reply from Deanna Galloway
August 28th, 2024 07:09 PM
I'm so glad to hear that you found our process easy and smooth, Brittany. Your positive feedback means a lot to me and the entire team at Thrive Mortgage. I'm always here to assist you with any future needs. Thank you for the 5-star rating!
Always a pleasure to work with Deanna.
She is very helpful, and she answered all of my questions and concerns about everything with being a first time home buyer. She made the process easy to understand.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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