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Highlands Residential Mortgage, Ltd. - Housto...
A Higher Standard of Lending
Houston, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
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8:30 AM to 5 PM
Sat
closed
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closed
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Reviews from Web
Sandra worked her heart off to make sure the process kept moving. Buying a house from a long distance was very frustrating for us because of on-line document and approval requirements. Sandra stuck with us and got us to the finish line.
Reply from Sandra Krampota
October 16th, 2024 04:18 PM
Thank you SO much David for your kind words, it was MY pleasure to help you. I appreciate your business more than you know! Good luck and be safe traveling to Texas.
First, the app is very user friendly, but secondly the customer service and communication I received from Erin and her team were second to none! I had an amazing experience from start to finish!
Reply from Erin Merryman
October 11th, 2024 04:40 PM
I'm thrilled to hear that you found our app user-friendly and our customer service commendable, Amanda. My team and I at strive to provide nothing short of excellent service. Your positive feedback means a lot to us. We're delighted that your...
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Deanna is very good at what she does. She explains things thoroughly and in a way that is easy to understand. My favorite thing about working with Deanna is that she always gives it to you straight!
Reply from Deanna Galloway
March 21st, 2025 04:52 PM
Kaleigh, thank you so much for your kind words! I'm thrilled to hear that you found my explanations clear and straightforward. It's important to me that my clients feel informed and confident throughout the process. I'm grateful for the opportunity...
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Deanna is amazing! Excellent communication and very knowledgable. I 1000% trust her with my clients.
Reply from Deanna Galloway
March 21st, 2025 04:52 PM
Shelly, thank you so much for your kind words! It means the world to me that you trust me with your clients, and I'm thrilled to hear that my communication and knowledge have made a positive impact. Working with you is always a pleasure, and...
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Everything was a great experience. Been using Deanna since our first home loan and wouldn’t use anybody else!
Reply from Deanna Galloway
March 21st, 2025 04:52 PM
Thank you so much, Bradley! It truly means a lot to me to hear that you've had such a great experience, especially since your first home loan. It's always a pleasure working with you, and I'm grateful for your trust and loyalty. Looking forward...
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very helpful and great at answering my questions
Reply from Deanna Galloway
March 21st, 2025 04:53 PM
Thank you so much, Brent! I'm really glad I could help and answer your questions. Working with you was a pleasure, and I'm thrilled to hear that you had a positive experience. If you need anything else in the future, don't hesitate to reach...
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Erin is very efficient and makes the mortgage process as smooth as possible. Erin is my go to lender and I recommend her to all my clients and family.
Reply from Erin Merryman
September 27th, 2024 05:58 PM
I'm overjoyed to hear that you had such a positive experience, Kelly! It's always my goal to make the mortgage process as smooth as possible and I'm glad to have been able to do that for you. It means a lot to me that you trust me enough to...
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Great advice and very responsive to our questions. Made this experience not as overwhelming as we were expecting.
Reply from Erin Merryman
September 26th, 2024 01:43 PM
I'm thrilled to know that the experience wasn't overwhelming for you, Sarah! It was a pleasure to be able to assist you and provide answers to your questions. I'm here for you whenever you need any further advice or help. Thank you for the...
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Erin is on the ball. Very helpful to agents and clients. She can get it done!
Reply from Erin Merryman
September 25th, 2024 02:09 PM
I'm thrilled you had a positive experience, Ellyn! It's always my top priority to be helpful and proactive, ensuring every transaction goes as smoothly as possible. Thank you for allowing me to be a part of your customer's experiences.
Erin is always great to work with! I refer all my clients to her!
Reply from Erin Merryman
September 25th, 2024 01:30 PM
I'm so glad to hear that you had a positive experience, Stephanie! It's always a pleasure to work with you, too. Thank you for your trust and for referring your clients to me. Looking forward to our continued partnership.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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