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Highlands Residential Mortgage, Ltd. - Housto...
A Higher Standard of Lending
Houston, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
Erin Merryman is extremely knowledgeable, professional, and quick to respond. I will be continuing to refer my clients to Mrs. Merryman and I hope to continue doing business with her and her team!
Reply from Erin Merryman
January 6th, 2025 02:33 PM
I'm absolutely thrilled to hear that your experience with me and my team at Highlands Residential Mortgage, Ltd. was positive, Jennifer. Thank you for your kind words and for the 5-star rating, it truly means a lot. I'm glad I was able to provide...
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Erin was so helpful in answering so many different questions with our very unique situation. She would answer her phone or text an ANY hour. Thank you Erin!!!
Reply from Erin Merryman
December 31st, 2024 05:12 PM
I'm so thrilled to hear that you had a positive experience, Nancy! I truly believe in making myself available at all hours for my clients, and I'm glad that this dedication was beneficial to you during your unique situation. It was absolutely...
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Erin is extremely commited to making sure everything goes smoothly. She advised us of our options for securing the funds for closing and made sure we understood the benefits of each option. During our closing , she made sure that we were aware...
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Reply from Erin Merryman
December 27th, 2024 04:04 PM
Thank you, Natalia, for such a glowing review! I am overjoyed to hear your positive feedback. It's incredibly important to me that my clients understand each step of the process, as well as all the options available to them. I'm glad I could...
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Quick thorough communication. Friendly helpful advice. Being able to make changes when needed and without undue difficulty. Completely transparent process.
Reply from Erin Merryman
December 23rd, 2024 04:03 PM
I'm delighted to hear about your positive experience, Theodore! Your feedback makes all the hard work worthwhile and I'm glad I was able to provide you with a smooth, transparent process. Being able to adapt to changes and provide helpful advice...
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Clear communication and expectations
electronic methods made things easy
Reply from Erin Merryman
December 15th, 2024 04:47 PM
I am so grateful for your kind words, David. It's incredibly rewarding to hear that you found our communication clear and the use of electronic methods helpful. Thank you for the 5-star review!
Erin sent updates regularly, so my clients and I knew what was happening and what to expect at every stage.
Reply from Erin Merryman
December 11th, 2024 05:35 PM
I'm absolutely thrilled to hear about your positive experience, Janis! Open, regular communication is crucial, especially when it comes to keeping clients informed about their mortgages. I'm glad I could provide the clarity and confidence you...
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Because Erin knows what she is doing, and provides excellent service.
Reply from Erin Merryman
December 2nd, 2024 02:54 PM
I'm thrilled to hear that you had such a positive experience, Donna! I strive to provide the best service possible for everyone and it's great to know my efforts are appreciated. If you have any other mortgage-related needs in the future, don't...
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smooth process with good communication
Reply from Deanna Galloway
December 4th, 2024 09:41 PM
Thanks so much for your feedback, Thomas! I'm glad to hear that you found the process smooth and appreciated the communication. We always aim to provide top-notch service at Highlands Residential Mortgage, Ltd., and your rating means a lot....
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Deanna was an amazing communicator. I was never left wondering where we were in this process. She also helped me "tag team" my client when we needed to push them to get certain documents. That was an incredible help. I've only ever had 2 transactions...
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Reply from Deanna Galloway
December 3rd, 2024 03:02 PM
Hi Kaylee, I'm thrilled to hear that you had a great experience with me at Highlands Residential Mortgage, Ltd. Your satisfaction and peace of mind are my top priorities, so it's wonderful to know you felt well communicated with and supported...
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Everyone was always very kind and answered all our questions . Very professional , informative and always available. Always worked with us to make our home purchase easy and as fast as possible Would recommend anyone 100%
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Reply from Erin Merryman
November 25th, 2024 02:53 PM
I'm thrilled to hear such positive feedback, Cristina! It was a pleasure to work with you and make your home purchase as easy and efficient as possible. Your kind words are greatly appreciated, and it's wonderful to hear that you felt informed...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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