H
Highlands Residential Mortgage, Ltd. - Housto...
A Higher Standard of Lending
Houston, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Erin is always available for questions, and prpmpt with updates, and gets the loan done! Always very happy clients!
Reply from Erin Merryman
November 7th, 2025 05:39 PM
Your feedback is much appreciated. I'm glad to hear that you found me available for questions and prompt with updates. It's important to me that you felt satisfied and well-informed throughout the process. If anything else comes up or if you...
read more
Erin and her team were outstanding throughout the entire home buying process. They were knowledgeable, responsive, and always took the time to explain every step clearly. They made what could have been a stressful experience smooth and efficient,...
read more
Reply from Erin Merryman
November 7th, 2025 05:40 PM
Austin, it's great to hear that you felt supported and informed during your home-buying journey. I believe that clarity and responsiveness are essential in making the process as smooth as possible. Your feedback about the professionalism and...
read more
Erin has vast experience in loan options and the approval process. She knows her stuff. But it is her genuine regard for the interest of her clients and no nonsense approach to issue resolution that really impressed us. By the time she joined...
read more
Reply from Erin Merryman
October 30th, 2025 06:20 PM
Your comments about my experience with loan options and the approval process mean a lot. I'm glad that my straightforward approach and genuine client care left a positive impression on you, Ron. Building trust is important to me, so hearing...
read more
Deanna is very knowledgeable and helpful.
Reply from Deanna Galloway
October 30th, 2025 02:48 PM
It's great to hear that you found my knowledge and assistance valuable. I'm dedicated to offering the support and information needed throughout the process. If there's anything else you need or any questions you might have, don’t hesitate to...
read more
Very helpful and communicative
Reply from Deanna Galloway
October 30th, 2025 06:55 PM
I'm glad to know that you found my assistance helpful and communication effective. It's important to me that you feel supported and informed throughout the process. Should you have any more questions or need further assistance, please feel...
read more
Was always kept informed of all that was going on.
Reply from Deanna Galloway
October 28th, 2025 02:27 PM
I appreciate knowing that you felt well-informed throughout the process. Keeping clients updated is important to me, as I believe clear communication makes the journey smoother. If you have any more questions or need assistance in the future,...
read more
Exemplary customer service
Reply from Erin Merryman
October 9th, 2025 02:03 PM
Your feedback about the customer service is truly appreciated. Providing exemplary service is always my goal, and it's rewarding to know it made a positive impact on your experience. If there's anything else I can assist you with, please don't...
read more
Honestly eveything she did was amazing and over the top
Reply from Deanna Galloway
October 13th, 2025 02:23 PM
It's great to hear that my efforts met your expectations. Striving to provide the best support and service possible is always my goal. If you have any future needs or questions, don't hesitate to reach out. Thank you for your kind words!
Deanna was AMAZING! She answered every question and made sure we understood everything. 10/10
recommend! Thank you!
Reply from Deanna Galloway
October 7th, 2025 03:39 PM
I'm glad to know that you found the experience so positive. Ensuring you felt informed and understood throughout the process is very important to me. If any questions or needs arise in the future, feel free to reach out. Thank you for your...
read more
Deanna’s knowledge, professionalism, and approachable nature made a very difficult situation manageable. She gave me hope through her clear step-by-step guidance, after-hours phone calls to ensure I understood everything, and her supportive...
read more
Reply from Deanna Galloway
October 3rd, 2025 12:45 PM
Julee, it's genuinely gratifying to know that my efforts helped make your situation more manageable. Providing clear guidance and support is at the core of what I do, especially in challenging circumstances. If you ever need any further assistance...
read more
151–160 of 2500
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
