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Highlands Residential Mortgage, Ltd. - Housto...
A Higher Standard of Lending
Houston, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
I had an excellent experience with Deanna. The process was smooth, communication was clear, and everything was handled professionally.
Reply from Deanna Galloway
November 27th, 2025 08:34 PM
I'm glad to hear that your experience went smoothly and that you found my communication clear and professional. Providing a seamless process is always my goal. If there's anything more I can assist you with, please feel free to reach out. Thank...
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Excellent customer service.
Reply from Erin Merryman
November 24th, 2025 03:13 PM
Your feedback is much appreciated. Providing excellent customer service is a priority for me, and I'm glad to know it made a positive impact on your experience. If there's anything else I can assist you with, please feel free to let me know....
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Erin is extremely knowledgeable. She always responds promptly and keeps us informed of any and all actions taken or needed. This is the second time we have used her services and I would not hesitate to use her again and refer her to anyone...
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Reply from Erin Merryman
November 21st, 2025 01:49 PM
Sandra, it's wonderful to hear such positive feedback about your experience working with me. Your recognition of my prompt responses and efforts to keep you informed really means a lot. I'm grateful for your continued trust and for considering...
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Great customer service!
Reply from Erin Merryman
November 21st, 2025 01:49 PM
Thank you for your feedback on the customer service. I'm glad to know your experience was positive. If there's anything more I can assist you with, feel free to let me know.
Deanna's communication and setting proper expectations helped make this deal smooth sailing
Reply from Deanna Galloway
November 24th, 2025 07:56 PM
I'm pleased to hear that my communication and efforts in setting expectations contributed to a smooth process for you. It's important to me to provide clarity and ease during transactions. If there's anything else I can assist with, feel free...
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Erin is so professional and so good at what she does.
Reply from Erin Merryman
November 17th, 2025 08:37 PM
Thank you for your kind words, Ellyn. I'm grateful you found my professionalism and dedication noteworthy. I'm always here to assist with any other needs or questions you might have in the future.
amazing communication and speedy operation! Thank you so much for all of your help in making this a success seamless operation for us!
Reply from Erin Merryman
November 17th, 2025 08:38 PM
Thank you for your kind words, Brandon. I'm glad to hear that the communication and process met your expectations. It was my pleasure to help make everything seamless for you. Should you need anything else in the future, feel free to reach...
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Nichole Krampota
⭐️⭐️⭐️⭐️⭐️ THE BEST LENDING TEAM NICHOLE KRAMAPOTA & SANDRA ARE INCREDIBLE!Working with Nichole Krampota and Sandra was an absolute blessing. They were truly fantastic from start to finish. My situation required a non-traditional lending route,...
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Reply from Nichole Krampota
November 17th, 2025 04:22 PM
Thank you SO much for this amazing review! ⭐️ Your kind words truly mean the world to Sandra and me. It was an absolute pleasure helping you through this process, and we’re so grateful you trusted us—especially with a non-traditional route....
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Erin was super sweet and helpfu! We recommend her to anyon!
Reply from Erin Merryman
November 17th, 2025 08:38 PM
Chloe, I appreciate your kind words about my approach. Being sweet and helpful are qualities I strive to embody, and I'm glad they made a difference for you. Thank you for your recommendation—I’m here if you ever need further assistance.
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Nichole Krampota
Nichole went over and beyond to get this transaction to the closing table early. Her professionalism and knowledge made my client feel secure and taken care of like family. I would use Nichole over and over again.
Reply from Nichole Krampota
November 13th, 2025 04:55 PM
I'm truly pleased to hear that the experience was positive for both you and your client, Teresa. Ensuring everything moves smoothly and confidently is always a top priority, I am so happy! :) Looking forward to working together in the future....
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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