H
Heath-Rockwall, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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responsive
Reply from Zach Kent
October 8th, 2026 09:21 PM
Thank you for your feedback, Nancy. Being responsive is key to providing a smooth process, and I'm glad I could meet your expectations. If you have any further questions or need assistance, don't hesitate to contact me.
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Perfect experience all the way around. Strongly recommend John and his team.
Reply from John Aragon
March 5th, 2026 05:43 PM
Thank you for sharing your thoughts, Cynthia. I'm pleased to hear that your experience went so smoothly. Your recommendation means a lot, and should you need any assistance in the future, feel free to get in touch.
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The transparency and communication are incredible. Got me closed in 22 days!
Reply from Zach Kent
October 8th, 2026 09:21 PM
I'm glad to hear that you appreciated the transparency and communication, Angela. Closing in just 22 days is a testament to our commitment and efficiency. If you need anything else or have further questions, feel free to reach out anytime.
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Overall great experience, professional, knowledgeable, and great customer service.
Reply from Zach Kent
October 8th, 2026 09:21 PM
Thank you for sharing your thoughts, Justin. I'm pleased to hear that you had a positive experience and found the service both professional and knowledgeable. Providing excellent customer service is my priority. If there’s anything else I can...
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John Aragon was awesome. He was always available, and readily addressed my questions and concerns. John is a pro at what he does, and I would definately recommend him to my family and friends.
Reply from John Aragon
March 2nd, 2026 02:24 PM
I'm grateful for your thoughtful review, Yvonne. Being accessible and addressing your questions and concerns is an integral part of what I aim to provide. It's satisfying to know that you would recommend my services to your family and friends....
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I had a fantastic experience working with John at Highlands. From start to finish, he was responsive, knowledgeable, and truly went above and beyond to make sure everything stayed on track. He took the time to explain each step of the lending...
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Reply from John Aragon
February 23rd, 2026 05:36 PM
Mark, I appreciate your kind words about our collaboration at Highlands Residential Mortgage. It's rewarding to know my efforts to be responsive and clear throughout the lending process helped your clients feel informed and assured. Keeping...
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This was my first home purchase, he made himself available to answer all my questions and made it easy for me to understand the loan process . He was always on top and things and was quick to respond when things were needed to get done . Great...
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Reply from John Aragon
February 23rd, 2026 01:42 PM
I'm glad I could assist you during your first home purchase, Kyle. Making the loan process understandable and being available to answer your questions was important to me. It's good to know that my efforts to stay on top of things contributed...
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zach and his entire team was able to help us secure financing and get all the paerwork in order to close on our dream home
Reply from Zach Kent
October 8th, 2026 09:21 PM
I appreciate your feedback, Ross. Helping you secure financing and ensuring all paperwork was ready for your dream home is what I strive for. If there's anything else I can assist you with, feel free to reach out.
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The willingness to turn over every stone to make the transaction work in the best possible way
Reply from John Aragon
February 19th, 2026 06:17 PM
I appreciate your comments, Casey. I always strive to explore every option to ensure transactions are successful and meet your needs. If there's anything more I can do for you or any questions you have, feel free to reach out. Thank you for...
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Zach handles all of my clients with care and patience. He has a significant amount of knowledge and experience to troubleshoot and help each client find the best options and select one that will get us to closing.
Reply from Zach Kent
October 8th, 2026 09:21 PM
I'm grateful for your kind words, Brady. It's important to me to approach every client situation with care and a focus on finding the best solutions. Ensuring a smooth path to closing is always my goal. If there's anything further I can do...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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