H
Heath-Rockwall, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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We were very happy with everything. It was a very smooth and painless process. Now we are in our new home.
Reply from Zach Kent
October 8th, 2026 09:21 PM
I'm pleased to hear that everything went smoothly for you, Lauren. It's rewarding to know that the process was painless and you're now settled in your new home. If there's anything else I can do for you, don't hesitate to reach out.
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Communication and understanding
Reply from Zach Kent
October 8th, 2026 09:21 PM
I appreciate your feedback, Brian. Ensuring clear communication and understanding is important to me. If there's anything more I can do for you, feel free to let me know.
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His personal attention to detail and extra efforts to make sure all the pieces were in place to get a positive outcome.
Reply from Zach Kent
October 8th, 2026 09:21 PM
It's great to know that my attention to detail and efforts had a positive impact on your experience, Scott. Making sure everything is in place for the best possible outcome is always my goal. If there's anything further I can assist you with,...
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Zach kept us in the loop for every step of the way and explained everything that we needed to know.
wonderful experience!
Reply from Zach Kent
October 8th, 2026 09:21 PM
Keeping you informed and making sure you understand every step is a priority for me, Kelli. I'm glad to hear that it led to a positive experience. If there's anything else you need or any further assistance required, I'm here to help.
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Couldn't have been easier. Thank you!
Reply from Zach Kent
October 8th, 2026 09:21 PM
I'm glad to hear that you found the experience smooth, Mickey. Your satisfaction is important to me. If there's anything else you need, please don't hesitate to reach out.
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Communication and efficiency.
Reply from John Aragon
March 16th, 2026 04:04 PM
Chase, I appreciate you highlighting communication and efficiency as key aspects of your experience. It’s important to me that clients feel informed and that the process is smooth. If you have any further feedback or need assistance, please...
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I love using Highlands Mortgage. They are truly exceptional.
I am going to be specific here because honestly I have only used Ericka. She is the best. Don't second guess, just go to the best.
Ask for Ericka. She has saved my last 2 buyers.
Reply from John Aragon
March 13th, 2026 03:28 PM
Mary, I understand you had a great experience with Ericka at Highlands Mortgage. While I wasn't involved directly, I'm pleased to hear about the positive impact she made for your buyers. If you ever have questions or need assistance, feel free...
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Easy process .
Reply from Zach Kent
October 8th, 2026 09:21 PM
Ensuring the process was easy for you is a priority, Christopher. If there's anything more I can assist you with or any questions you might have, please don't hesitate to reach out to me directly.
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straightforward and easy to work with
Reply from Zach Kent
October 8th, 2026 09:21 PM
I'm pleased to hear that you found the process straightforward and easy to work with, Drew. It's important to me to make things as clear and simple as possible for clients. If you have any more questions or need assistance, feel free to contact...
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At closing, the escrow agent commented on Zach. She said he Is one of the best lenders she has worked throughout her career - great communication and follow-up. I second that!
Reply from Zach Kent
October 8th, 2026 09:21 PM
I appreciate your kind words, Maureen. It means a lot to hear such positive feedback from both you and the escrow agent. Communication and follow-up are important to me, and I'm glad that was evident in your experience. If there's anything...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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